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Tom Mitchell

@tommitchell

Performance marketing COO and co-founder at Whole Customer Media, who operated a lead pipeline delivering 1,000 leads daily.

Canada
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At Whole Customer Media, I co-founded and operated a performance marketing business built around multi-brand acquisition funnels, email programs, and lead generation. I managed advertiser and partner requirements, pacing, lead quality, and campaign optimization.

I operated an automated lead pipeline averaging approximately 1,000 new leads per day and 1,000 leads delivered daily to advertisers. I also designed and operated segmented email programs sending approximately 5 million emails per month for more than seven years.

At Smart Direct Media, I co-owned a digital marketing business focused on email campaigns, subscriber acquisition, and lead generation. Earlier, I co-founded Peak Impact Inc. and managed customer operations and lead fulfillment.

Experience

Work history, roles, and key accomplishments

WM

Chief Operating Officer / Co-Founder

Whole Customer Media

Jan 2012 - Jan 2026 (14 years)

Co-founded and operated a performance marketing business focused on multi-brand acquisition funnels, email-driven programs, and lead generation. Managed advertiser and partner relationships, including lead-delivery requirements, volume, pacing, quality, and campaign optimization.

SM

Director, Digital Marketing & Operations / Co-Owner

Smart Direct Media

Jan 2007 - Jan 2012 (5 years)

Co-owned a performance-focused digital marketing business specializing in email campaigns, subscriber acquisition, and lead generation. Planned and optimized email campaigns across brands and audience segments, and improved registration paths, landing pages, and subscriber segmentation.

Education

Degrees, certifications, and relevant coursework

UO

University of Ottawa

Bachelor of Commerce, Management Information Systems

Earned a Bachelor of Commerce in Management Information Systems and a Bachelor of Science in Biochemistry from the University of Ottawa.

UO

University of Ottawa

Bachelor of Science, Biochemistry

Earned a Bachelor of Science in Biochemistry from the University of Ottawa.

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