Tomisin Oyekunle
@tomisinoyekunle
I am an administrative assistant delivering efficient client support and process improvements.
CanadaWhat I'm looking for
I am an administrative professional experienced in troubleshooting hardware and software issues with an average issue resolution rate of 87.5% without escalation and achieving a monthly average score of 92% on client satisfaction surveys by applying critical thinking and conflict resolution.
At Temafol, I implemented performance-tracking across 4 production facilities, increasing participation in Asset Integrity related activities from 50% to 85% within three months, and developed a Key Performance Indicators dashboard using Microsoft Power BI and SQL Server that saved 70 hours monthly.
I manage Salesforce CRM records, scheduling, billing and insurance claims processing while collaborating with stakeholders to ensure smooth administrative workflows; I hold a Medical Administrative Assistant Diploma and a Bachelor of Science in International Relations.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
MassageExperts
Oct 2023 - Jan 2024 (3 months)
Troubleshot hardware and software issues with an 87.5% resolution rate without escalation and achieved a 92% monthly client satisfaction score; managed Salesforce client records, appointment scheduling, billing and insurance claims, and inbound customer inquiries.
Admin Support Officer
Temafol
Aug 2021 - Sep 2022 (1 year 1 month)
Implemented performance-tracking across four production facilities, raising Asset Integrity participation from 50% to 85% in three months, and developed Power BI and SQL Server KPI dashboards that saved 70 hours monthly; managed scheduling and records to improve administrative workflows.
Education
Degrees, certifications, and relevant coursework
Bowen University
Bachelor of Science, International Relations
2022 -
Bachelor of Science in International Relations, commenced September 2022.
Eastern College
Diploma, Medical Administrative Assistant
Completed a Medical Administrative Assistant diploma at Eastern College in January 2024.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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