Open to opportunities

Tomisin Oyekunle

@tomisinoyekunle

Message

I am an administrative assistant delivering efficient client support and process improvements.

Canada

Message

What I'm looking for

I seek an administrative role where I can apply CRM, BI and client-support skills to streamline operations, improve scheduling, and boost customer satisfaction within a collaborative, process-oriented team that values continuous improvement.

I am an administrative professional experienced in troubleshooting hardware and software issues with an average issue resolution rate of 87.5% without escalation and achieving a monthly average score of 92% on client satisfaction surveys by applying critical thinking and conflict resolution.

At Temafol, I implemented performance-tracking across 4 production facilities, increasing participation in Asset Integrity related activities from 50% to 85% within three months, and developed a Key Performance Indicators dashboard using Microsoft Power BI and SQL Server that saved 70 hours monthly.

I manage Salesforce CRM records, scheduling, billing and insurance claims processing while collaborating with stakeholders to ensure smooth administrative workflows; I hold a Medical Administrative Assistant Diploma and a Bachelor of Science in International Relations.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

MassageExperts

Oct 2023 - Jan 2024 (3 months)

Troubleshot hardware and software issues with an 87.5% resolution rate without escalation and achieved a 92% monthly client satisfaction score; managed Salesforce client records, appointment scheduling, billing and insurance claims, and inbound customer inquiries.

Salesforce Customer Service Scheduling Billing Google Workspace Microsoft Office Problem Solving CRM Management

Admin Support Officer

Temafol

Aug 2021 - Sep 2022 (1 year 1 month)

Implemented performance-tracking across four production facilities, raising Asset Integrity participation from 50% to 85% in three months, and developed Power BI and SQL Server KPI dashboards that saved 70 hours monthly; managed scheduling and records to improve administrative workflows.