Tomika Robinson

Optimized delivery routes to maximize efficiency and reduce operational costs, ensuring timely and accurate deliveries. Tracked and analyzed driver mileage and expenses, resolved pay discrepancies, and analyzed operational performance metrics to improve overall efficiency. Ensured full compliance with industry regulations and utilized delivery management software to streamline processes.

Provided exceptional customer service to Humana members, addressing inquiries about health, dental, vision, and supplemental benefit plans. Assisted customers with enrollment, claims resolution, and understanding coverage options, while educating members on plan features and wellness programs. Collaborated with internal teams and insurance providers to resolve complex benefit-related issues and ma

Partnered with hiring managers and HR partners to manage the full-cycle recruitment process, including developing job descriptions, sourcing, screening, and negotiating offers. Streamlined recruitment processes for diverse professional roles, enhancing overall hiring efficiency. Facilitated feedback sessions, provided reporting on sourcing and market data, and ensured adherence to hiring policies

Partnered with hiring managers and HR Business Partners to manage the full-cycle recruitment process for internal and external roles. This included developing job descriptions, sourcing candidates, screening resumes, conducting phone interviews, and negotiating candidate offers. Focused on high-volume roles such as collections and customer service, along with leadership placements at various level

Successfully consulted with hiring managers to determine headcount needs and deployment requirements, building effective recruitment strategies. Managed recruitment activities for high-volume class hiring for customer service representatives, sales representatives, and underwriters, as well as a variety of professional roles across multiple businesses. Proficiently conducted competency-based inter

Completed a Master of Business Administration with a specialization in Human Resource Management. Gained advanced knowledge in strategic HR, talent management, and organizational development.

Obtained an Associate of Arts in Public Service, providing foundational knowledge in public administration and community engagement. Prepared for entry-level roles in public sector organizations.

Earned a Bachelor of Arts in Psychology, focusing on human behavior, cognitive processes, and research methods. Developed strong analytical and interpersonal skills applicable to various professional settings.