Open to opportunities

Tomasz Bytomski

@tomaszbytomski

Message

I automate secure macOS fleets with Jamf Pro and Apple Business Manager.

Poland

Message

What I'm looking for

I'm open to senior opportunities centred on Apple and Jamf device management, where deep macOS expertise, automation and secure endpoint operations can make a real difference.

At Ocado Group, I own end-to-end macOS fleet management as the principal Jamf Pro administrator, covering zero-touch deployment, configuration profiles, packaging, patching, compliance and Bash automation.

I've progressed from Technical Support Technician to EUC3 Engineer and lead Jamf/Mac specialist over 8+ years in enterprise IT. I also manage Intune, Azure AD/Microsoft Entra ID, SSO, Active Directory, CrowdStrike Falcon, Rapid7 and Threataware, and I enjoy replacing repetitive manual work with reliable automation.

Experience

Work history, roles, and key accomplishments

Current

EUC Engineer (EUC3)

Current

Ocado Group

Oct 2023 - Present (2 years 10 months)

• Principal Jamf Pro administrator for the organisation — own end-to-end management of the macOS fleet: policies, configuration profiles, scripting, packaging, patch management and zero-touch deployment via Apple Business Manager / DEP.
• Design and automate macOS workflows (Bash / shell scripting), reducing manual effort and enforcing security compliance across local and remote offices.
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Mac MacOS Jamf End User Computing Engineer At Ocado Group Project Management SSO Rapid7 Threataware Vulnerability Management Cloudflare ServiceNow Slack Microsoft Intune Azure Microsoft Entra ID Active Directory Patch Management Purchasing Hardware installation

EUC Engineer (EUC2)

Ocado Group

Oct 2022 - Oct 2023 (1 year)

• Full-lifecycle support for macOS, Windows 10/11 and mobile devices (iOS / Android) using Jamf Pro, Microsoft Intune and Microsoft Endpoint Manager.
• Device deployment, configuration, patching and compliance enforcement; user onboarding / offboarding, access rights and hardware provisioning.
• Handle incident, change and problem management in ServiceNow and JIRA, aligned with ITIL proces

Technical Support Services Technician

Ocado Group

Jun 2018 - Sep 2022 (4 years 3 months)

• First- and second-line support for end users across local and remote offices, in compliance with ITIL and SLA standards.
• Asset lifecycle tracking, procurement and inventory management; PowerShell scripting for automation.

Second Line, Product Support Engineer

Diebold Nixdorf

Sep 2017 - Jun 2018 (9 months)

• Remote technical support for enterprise IT systems, ensuring availability of software, hardware and telecommunications networks.
• Incident resolution through analysis of system and application logs; MS SQL database support.
• SLA / OLA-based incident processing and collaboration with third-line support, developers and application architects on global incidents.

HelpDesk Specialist

Nowa Itaka Sp. z o.o.

Oct 2013 - Apr 2017 (3 years 6 months)

• Desktop and mobile support across multiple branches; user account and access administration (Active Directory, VPN, reservation systems — Victor, Merlin, Resabee).
• Administered Sophos, AirWatch, Office 365, FreshMail and related systems; led the Exchange 2010 → Office 365 migration.
• Delivered internal projects: a webinar platform rollout (tool selection, workflow and staff training)