Francisco Ramos Lozano
@franciscoramoslozano
Systems Administrator specializing in Apple MDM, enterprise Active Directory, networking, and automation.
PolandWhat I'm looking for
I’m an IT professional with 4+ years of enterprise-grade experience across Windows, Linux, and macOS, with hands-on work in active directory management, cloud platforms, and endpoint management at scale. I’m currently administering Apple device fleets for enterprise clients at Jamf, with deep exposure to MDM architecture, scripting, and infrastructure workflows.
I’ve built a strong foundation through service desk and systems & MDM roles—managing Windows Active Directory, troubleshooting complex MDM deployment and configuration profile issues (including DEP enrollment and Jamf Pro/Jamf Connect misconfigurations), and collaborating on deployment workflows, user scoping, and policy structures. I’m actively focused on a transition into Systems Administration, bringing networking, virtualisation, security fundamentals, and automation to every environment I support.
Experience
Work history, roles, and key accomplishments
Administer and troubleshoot Jamf Pro MDM deployments for enterprise macOS, iOS, and iPadOS fleets, resolving configuration profile and DEP enrolment issues in production. Partner with IT administrators to design deployment workflows, user scoping, and policy structures while maintaining technical documentation using Jira/Confluence and Intercom.
Enterprise Service Desk
Fujitsu Technology Solutions
Nov 2022 - Nov 2024 (2 years)
Managed Windows Active Directory user accounts, group policies, and access provisioning for enterprise clients, supporting identity and endpoint administration at scale. Provided incident support across AWS-hosted services, Citrix virtual desktops, and Ivanti endpoint management using ServiceNow ITSM, improving first-contact resolution through structured triage and documentation.
Service Desk Analyst
B. Braun Nowy Tomyśl
Feb 2022 - Oct 2022 (8 months)
Delivered on-site and remote technical support for Windows and Linux workstations in a regulated manufacturing environment. Resolved hardware, OS, and network issues and contributed to system documentation and escalation runbooks.
Education
Degrees, certifications, and relevant coursework
La Salle (Griñón)
Vocational Degree, IT Infrastructure & Networking
2018 - 2020
Completed a Vocational Degree in IT Infrastructure & Networking at La Salle in Griñón, Madrid.
La Salle (Griñón)
2014 - 2018
Completed high school studies at La Salle in Griñón, Madrid.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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