Łukasz Walaszczyk
@ukaszwalaszczyk
I lead secure IT infrastructure, network upgrades, and multinational service operations.
PolandWhat I'm looking for
I've led secure IT infrastructure and service operations for Customs Support Group, Lindt & Sprüngli, NSC, Parexel Polska, Toshiba Europe, Apple, IBM, and Capgemini.
At Customs Support Group, I implemented Data Loss Prevention controls, ISO controls, cybersecurity procedures, Azure and M365 management, backup and disaster recovery solutions, and SOC-compliance collaboration with data center and cybersecurity providers.
At Lindt & Sprüngli, I coordinated office infrastructure relocation, deployed Cisco and Fortinet network equipment, supervised server and cloud migrations, and upgraded retail networks with Cisco Meraki switches and wireless access points. At NSC, I managed WAN and LAN upgrades across Tesco stores in Central Europe, including vendors, budgets, plans, milestones, and resources.
I've also led a nine-person multinational support team at Parexel Polska, managed service partners and reporting at Toshiba, supported production systems and networks at Apple, and handled major incidents and root-cause analysis at IBM and Capgemini.
Experience
Work history, roles, and key accomplishments
IT Infrastructure Manager
Customs Support Group
Nov 2025 - Jun 2026 (7 months)
Implemented Data Loss Prevention (DLP), ISO controls, and cybersecurity procedures. Managed Azure and M365 environments, security operations, and cooperation with data center and cybersecurity providers.
IT Infrastructure Manager
Lindt and Sprungli
Nov 2024 - May 2025 (6 months)
Planned and coordinated relocation of IT infrastructure to a new office. Deployed Cisco switches, Access Points, and Fortinet firewalls, and supervised migration of on-premises and cloud solutions.
Project Manager
NSC
Oct 2021 - Sep 2024 (2 years 11 months)
Managed WAN and LAN network upgrades in Tesco stores across Central Europe. Developed project plans, managed budgets, and maintained vendor partnerships.
IT Operations Manager
Parexel Polska
Apr 2019 - Aug 2021 (2 years 4 months)
Led a multinational team of nine IT support specialists across three countries. Ensured achievement of contractual SLAs and maintained focus on exceptional customer service.
Service Manager
Toshiba Europe GmbH
Apr 2018 - Jan 2019 (9 months)
Managed Authorized Service Partners and financial settlement of service costs. Produced status reports and financial forecasts, and developed reporting tools.
Supported software and applications in the production environment, including Apple Configurator, SAP, and MS Office. Assisted in network setup and maintenance, and documented support procedures.
Provided technical and operational escalations management and resolution by working with Help Desk and Operations Centers. Addressed operational and delivery issues and provided root cause analysis.
Captured and reported major issues affecting client services, ensured SLA breaches were recorded, and produced daily and monthly incident reports. Recommended process changes for continuous improvement.
Education
Degrees, certifications, and relevant coursework
Łukasz hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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