Tomas Amsalu
@tomasamsalu
I support reliable Windows, Linux, cloud, and NVIDIA server environments.
United StatesWhat I'm looking for
I'm currently supporting server systems, user access, and connectivity issues for a confidential technology services company in St. Louis. I troubleshoot hardware, software, and network incidents, monitor availability, and document resolutions in ticketing systems.
Previously at Ethiopian Telecom, I supported cloud-based virtualized server environments through updates, preventive maintenance, security patching, performance monitoring, and platform-level troubleshooting. I also created internal documentation and training materials that improved onboarding and technical readiness.
On a warehouse server optimization project, I migrated aging Windows Server 2012 systems to Windows Server 2020, implemented server-health monitoring, and optimized SQL Server performance for a warehouse inventory application, reducing query latency by 30%.
I bring an Information Technology degree, hands-on Windows Server, Linux, Active Directory, Microsoft 365, networking, and NVIDIA server support experience. I communicate in English and Amharic and work effectively across technical and non-technical teams.
Experience
Work history, roles, and key accomplishments
Server Support Technician
Confidential Technology Services Company
Jan 2024 - Present (2 years 7 months)
Provide day-to-day technical support for server systems, user access, and connectivity issues across Windows-based environments. Troubleshoot hardware, software, and network-related incidents, escalating complex server issues when necessary.
Logistics Operations Associate
Midwest Distribution Services
Aug 2023 - Jan 2024 (5 months)
Executed daily delivery routes handling high package volumes with accuracy and efficiency. Planned and adjusted routes to meet time constraints while maintaining safety standards.
Cloud Infrastructure Support Specialist
Ethiopian Telecom
Apr 2021 - Jun 2023 (2 years 2 months)
Provided ongoing operational support for cloud-based, virtualized server environments to maintain reliability and uptime. Performed routine system updates, preventative maintenance, and security patch deployments across cloud platforms.
Education
Degrees, certifications, and relevant coursework
HILCOE College
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology, graduated in 2022.
Abune Gorgorios School
High School Diploma, General Studies
High school diploma, graduated in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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