@dekyrenloadholt
IT support professional with server technician experience at SMSInfo Comm and hands-on training in Azure, Linux, and network troubleshooting.
United StatesAt SMSInfo Comm, I installed, configured, and maintained server hardware and operating systems. I diagnosed hardware, software, and network issues, and performed routine maintenance, updates, and system backups.
At MyComputerCareer, I studied cybersecurity, networking, Linux administration, and Microsoft Azure fundamentals. My hands-on training included Active Directory user management, wireless network support, and troubleshooting hardware, software, and POS systems.
Work history, roles, and key accomplishments
AnswerNet
Dec 2025 - Present (10 months)
Handled high-volume inbound and outbound calls, resolved customer inquiries, and documented interactions in CRM systems.
SMSInfo Comm
May 2025 - Dec 2025 (7 months)
Installed, configured, and maintained server hardware and operating systems, and resolved hardware, software, and network issues.
RSR Group
Jan 2025 - May 2025 (4 months)
Verified inventory and product codes, followed safety procedures, and operated warehouse equipment such as forklifts and cherry pickers.
MyComputerCareer
May 2024 - Jan 2025 (8 months)
Completed coursework in IT security, networking, Linux, and cloud computing, gaining hands-on experience in troubleshooting and system administration.
Dot It
Jul 2022 - Jun 2024 (1 year 11 months)
Operated and maintained label production machines, performed preventative maintenance, and collaborated with team members to meet production goals.
Top Tier Moving Company
Jun 2021 - Jun 2022 (1 year)
Managed client communication, scheduling, and logistics, coordinated resources, and led a team to ensure seamless moving experiences.
Dominions
Nov 2018 - Dec 2019 (1 year 1 month)
Oversaw daily store operations, supervised team members, and managed store preparation to meet operational needs.
Degrees, certifications, and relevant coursework
Information Technology Security & Administration, Information Technology Security & Administration
Completed coursework in Information Technology Security & Administration, graduating in January 2025.
Computer Science
Completed coursework in Computer Science.
Software and tools used professionally
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