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Eniola Onibiyo

@eniolaonibiyo

IT Server Technician at Asiacom Americas maintaining enterprise servers with 99.9% uptime.

At Asiacom Americas, I administer and maintain enterprise server infrastructure, with 99.9% system uptime across critical business systems. I also led server provisioning and deployment in physical and virtualized environments.

As a Help Desk Specialist at Truist Bank, I supported end users and streamlined ticketing workflows, reducing average resolution time by 25%. Earlier, I delivered customer service at Omaha Steaks and achieved a 95% customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

Current

IT Server Technician

Current

Asiacom Americas

Jul 2023 - Present (3 years 3 months)

Administered and maintained enterprise server infrastructure, ensuring 99.9% uptime and reducing downtime by 20% through proactive monitoring and security patches. Provided Tier 1 support and led server provisioning in physical and virtual environments.

Server Administration Active Directory Microsoft Office 365 VPN WiFi VoIP Troubleshooting Help Desk Support Windows Linux Virtualization Security Patching

Help Desk Specialist

Truist Bank

Dec 2022 - Feb 2023 (2 months)

Provided first-line technical support to 500+ end users, resolving hardware, software, and network issues while managing high-volume tickets. Streamlined workflows to reduce average resolution time by 25%.

Help Desk Support Ticketing Systems Remote Desktop Troubleshooting Active Directory IT Onboarding SLA Management Customer Service

Customer Service Representative

Omaha Steaks

Jul 2019 - Aug 2022 (3 years 1 month)

Delivered exceptional customer service across multiple channels, achieving a 95% CSAT rating and resolving escalated issues. Provided technical support for network connectivity and contributed to knowledge base documentation.