I'm seeking a Tech Supportposition at a large healthcare provider, where I can use my network operations and cybersecurity skills to support minimizing disruption to patient care.
Looking for a job
Stephen Antwi
@stephenantwi1
IT Support Technician at AWS supporting data center infrastructure and troubleshooting hardware, connectivity, and system issues.
United StatesWhat I'm looking for
At Amazon Web Services (AWS), I support data center infrastructure, install and maintain hardware, and troubleshoot connectivity and system issues.
Previously, I monitored security alerts and investigated incidents at GKE Legacy LLC, while also providing IT support. At Eastern Illinois University, I resolved critical system issues and improved operational efficiency by 20%.
Experience
Work history, roles, and key accomplishments
AA
Current
Performs hands-on support for data center IT infrastructure, equipment, and systems in a high-availability environment. Installs, configures, and maintains hardware while troubleshooting connectivity and system issues.
GL
Cybersecurity Analyst & IT Support Specialist
GKE Legacy LLC
Aug 2024 - May 2026 (1 year 9 months)
Monitors security alerts and system activity to identify potential threats, investigates incidents, and supports remediation. Provides technical support for hardware, software, and network connectivity while managing user accounts and security controls.
IT Help Desk
Eastern Illinois University
Jan 2022 - Dec 2024 (2 years 11 months)
Managed IT asset inventory and provided on-site and remote technical support. Served as a key escalation point, resolving 20+ critical system issues and improving operational efficiency by 20% through hands-on troubleshooting and documentation.
GS
Information Technology Officer
Ghana Statistical Service
Feb 2021 - Aug 2022 (1 year 6 months)
Provided technical support to users by diagnosing and resolving hardware, software, operating system, and network issues. Supported migration of organizational data to cloud-based storage and monitored IT systems for preventive maintenance.
Designed and supported network solutions based on business, performance, security, and availability requirements. Configured and troubleshot network infrastructure, connectivity, routing, and switching, and collaborated with vendors on network projects.
EL
Information Technology Specialist
Electricity Company of Ghana Limited
Sep 2017 - Dec 2018 (1 year 3 months)
Provided hands-on technical support for hardware, software, operating system, and network issues. Monitored servers, network connections, and firewalls, and configured network profiles and user permissions to support secure operations.
Education
Degrees, certifications, and relevant coursework
Eastern Illinois University
Master of Science, Cybersecurity
2022 - 2024
Grade: 3.91/4.00
Master of Science in Cybersecurity with a GPA of 3.91/4.00, graduated with honors.
Ghana Communication Technology University
Bachelor of Science, Information Technology
2016 - 2019
Grade: 3.8/4.0
Bachelor of Science in Information Technology with a GPA of 3.8/4.0, graduated with honors.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
60k+ USD
Social media
Job categories
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