Toluwanimi Badejo
@toluwanimibadejo
Customer care expert and product-minded manager focused on satisfaction.
What I'm looking for
I am a customer care professional with three years' hands-on experience delivering exceptional support across diverse industries, combining frontline service with product and operations responsibilities.
I have managed diaries, travel arrangements, and documentation while maintaining accurate customer records in CRM tools and collaborating with cross-functional teams to streamline workflows and improve service delivery.
As a product manager and tour executive, I oversaw itinerary planning, service quality, and follow-up on unresolved issues to ensure timely resolutions and high customer satisfaction; I also supported children with special needs in challenging environments.
I hold a BSc in Guidance and Counselling from the University of Lagos and completed a practicum in counselling and teaching practice; I bring strong communication, CRM proficiency, conflict management, and attention to detail to roles that prioritize client relationships and business growth.
Experience
Work history, roles, and key accomplishments
Product Manager
Betatrips Limited
Apr 2023 - Sep 2025 (2 years 5 months)
Managed itinerary planning and service quality, responded to customer inquiries across channels, and monitored unresolved issues to ensure timely resolutions and high customer satisfaction.
Customer Care Expert
Indulge In Scents
Jul 2021 - Jun 2024 (2 years 11 months)
Provided customer support and managed diaries, appointments, and travel logistics while maintaining accurate CRM records and collaborating with cross-functional teams to improve service delivery.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Guidance and Counselling
2017 - 2023
Completed a Bachelor of Science in Guidance and Counselling at the University of Lagos from 2017 to 2023.
Availability
Location
Authorized to work in
Job categories
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