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Toluwanimi Badejo

@toluwanimibadejo

Customer care expert and product-minded manager focused on satisfaction.

Nigeria
Message

What I'm looking for

I seek a role where I can leverage CRM and customer-care expertise to improve satisfaction, collaborate across teams, and grow into product or operations leadership.

I am a customer care professional with three years' hands-on experience delivering exceptional support across diverse industries, combining frontline service with product and operations responsibilities.

I have managed diaries, travel arrangements, and documentation while maintaining accurate customer records in CRM tools and collaborating with cross-functional teams to streamline workflows and improve service delivery.

As a product manager and tour executive, I oversaw itinerary planning, service quality, and follow-up on unresolved issues to ensure timely resolutions and high customer satisfaction; I also supported children with special needs in challenging environments.

I hold a BSc in Guidance and Counselling from the University of Lagos and completed a practicum in counselling and teaching practice; I bring strong communication, CRM proficiency, conflict management, and attention to detail to roles that prioritize client relationships and business growth.

Experience

Work history, roles, and key accomplishments

BL

Product Manager

Betatrips Limited

Apr 2023 - Sep 2025 (2 years 5 months)

Managed itinerary planning and service quality, responded to customer inquiries across channels, and monitored unresolved issues to ensure timely resolutions and high customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Guidance and Counselling

2017 - 2023

Completed a Bachelor of Science in Guidance and Counselling at the University of Lagos from 2017 to 2023.

Tech stack

Software and tools used professionally

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Toluwanimi Badejo - Product Manager - Betatrips Limited | Himalayas