Oluwatimilehin Saliu

I am a customer-focused and performance-oriented professional with a solid history of providing quality support services and managing customer relationships. My experience has equipped me with the skills to troubleshoot issues effectively and build rapport with clients, enhancing retention and loyalty. I pride myself on my ability to communicate effectively, solve problems, and resolve conflicts to meet diverse client needs and exceed expectations.

Currently, I serve as a Customer Support Specialist at Zippa Travel and Tours, where I am the first point of contact for customer queries via phone, email, and live chat. My role involves handling complaints and inquiries, ensuring a satisfactory customer experience, and coordinating with internal teams for issue resolution and service improvements. Previously, I worked as a Customer Service Representative at Creative Inc International, where I managed inbound and outbound calls, processed service requests, and communicated updates on products and policies.