Toluwalase Omodunbi
@toluwalaseomodunbi
Customer Service Representative skilled in CRM, complaint resolution, and empathetic problem-solving.
What I'm looking for
I’m a Customer Service Representative with 3+ years’ experience in customer support, complaint handling, and communication across fast-paced environments. I bring a service mindset, clear communication, and a steady approach to resolving issues accurately and professionally.
In my role as a Communication Specialist at DangoteSalt (NASCON), I handled customer inquiries and complaints to ensure timely, effective resolution. I provided support to internal and external customers by listening actively, empathizing with concerns, and delivering appropriate solutions.
I’ve built strong habits around recordkeeping and follow-through. I maintained accurate records of customer interactions using basic CRM and data entry systems, and I escalated unresolved cases to the relevant department to ensure proper follow-up and resolution.
I’m especially effective in difficult conversations—I manage interactions professionally, de-escalate tensions, and keep customer satisfaction at the center of every outcome. I’m now seeking a customer support role where my communication and problem-solving skills can improve customer satisfaction and service efficiency.
Experience
Work history, roles, and key accomplishments
Communication Specialist
DangoteSalt (NASCON)
Aug 2020 - Feb 2023 (2 years 6 months)
Handled customer inquiries and complaints, resolving issues through timely communication and problem-solving. Maintained accurate records in basic CRM and data entry systems, de-escalated difficult interactions, and escalated unresolved cases for follow-up.
Education
Degrees, certifications, and relevant coursework
Vincent Pol University
Bachelor of Science, Nursing
Completed a Bachelor of Science in Nursing at Vincent Pol University.
University of Lagos
Bachelor of Science, Mass Communication
Earned a Bachelor of Science in Mass Communication at the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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