Toluwalase Omodunbi

I’m a Customer Service Representative with 3+ years’ experience in customer support, complaint handling, and communication across fast-paced environments. I bring a service mindset, clear communication, and a steady approach to resolving issues accurately and professionally.

In my role as a Communication Specialist at DangoteSalt (NASCON), I handled customer inquiries and complaints to ensure timely, effective resolution. I provided support to internal and external customers by listening actively, empathizing with concerns, and delivering appropriate solutions.

I’ve built strong habits around recordkeeping and follow-through. I maintained accurate records of customer interactions using basic CRM and data entry systems, and I escalated unresolved cases to the relevant department to ensure proper follow-up and resolution.

I’m especially effective in difficult conversations—I manage interactions professionally, de-escalate tensions, and keep customer satisfaction at the center of every outcome. I’m now seeking a customer support role where my communication and problem-solving skills can improve customer satisfaction and service efficiency.