mayibongwe sibanda

I am an energetic and customer-focused professional with over a year of experience in delivering high-quality service across diverse industries. My expertise lies in managing customer inquiries, resolving complaints, and processing orders, all while promoting products through excellent communication. I pride myself on my problem-solving skills and my ability to multitask, ensuring a positive customer experience at all times.

In my recent role as a Customer Service Consultant at Fondever in Gdańsk, I handled inbound and outbound customer calls with professionalism and efficiency. I resolved customer inquiries and complaints, processed orders and returns accurately, and provided basic technical support. My commitment to enhancing client satisfaction has driven me to achieve upselling goals during outbound calls. I am also currently enrolled in a Nursing Program, which reflects my dedication to continuous learning and personal growth.