Open to opportunities

Stephen Mezue

@stephenmezue

Message

I deliver accurate, empathetic customer support across email, phone, and live chat.

Poland

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer enquiries through email, chat, and phone, use ticketing and CRM systems, follow clear procedures, and provide prompt, high-quality service remotely from Poland.

I've supported MTN Nigeria customers by resolving service, mobile, and account issues through professional communication channels, documenting interactions accurately, and escalating complex cases when needed.

My experience also includes leading sales at Mez-Tech Nigeria Limited, where I identified business opportunities, built client relationships, researched markets, tracked performance, and worked toward sales targets. I'm proficient with Zendesk, Salesforce, HubSpot, help desk software, and ticket management systems, and I bring organized, detail-focused support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

MTN Nigeria

Oct 2024 - Mar 2025 (5 months)

Responded to customer inquiries and resolved service-related issues through professional communication channels. Delivered prompt, courteous, and customer-focused support while maintaining high service standards.

Customer Support Customer Service Email Support Phone Support Troubleshooting Record keeping