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@darlingtonrayray
Goal-oriented customer service professional with 3 years of experience.
I am a dedicated customer service professional with three years of experience in addressing customer inquiries, resolving issues, and ensuring customer satisfaction. My journey began at Telkom Ltd in Johannesburg, where I honed my skills in client communication and problem-solving. I successfully managed customer relationships, informed clients about payment schedules, and assisted with troubleshooting network issues.
Currently, I am pursuing a Bachelor’s degree in nursing sciences while working part-time at Centralna Café in Lublin. My role involves taking orders, recommending products, and gathering customer feedback to enhance their experience. I pride myself on my ability to prioritize tasks and exceed targets, ensuring that every customer interaction is positive and productive.
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Work history, roles, and key accomplishments
Centralna Café
Apr 2024 - Present (1 year 7 months)
Responsible for taking orders, entering them into the POS system, recommending products, and gathering customer feedback to improve overall experience.
Kraftowa 107
Jan 2022 - Apr 2024 (2 years 3 months)
Provided product information and assistance to customers, recorded orders in the system, and handled customer inquiries effectively to enhance customer satisfaction.
Telkom ltd
Dec 2019 - Nov 2021 (1 year 11 months)
Handled customer inquiries, resolved network issues, and sold data packages while maintaining the company's public image. Developed strong communication skills and a customer-focused approach.
Degrees, certifications, and relevant coursework
Bachelor’s degree, Nursing Sciences
2021 - 2024
Pursuing a Bachelor's degree in nursing sciences, focusing on the principles and practices of nursing, patient care, and healthcare systems.
Software and tools used professionally
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