Tolulope Sanni

I am an accomplished Customer Service Representative with over five years of hands-on experience in customer engagement, conflict resolution, and technical support. I consistently deliver measurable improvements in satisfaction and retention through proactive problem-solving and empathy.

At Cloudilax Solutions I managed 80+ daily inbound/outbound calls and achieved a 90% first-call resolution rate, exceeding KPIs by 15%. Previously at Opay Digital Services I helped drive a 20% increase in retention and maintained a 95% satisfaction score while resolving app and card transaction issues.

I train and support teams, maintain comprehensive knowledge bases, and collaborate with internal stakeholders to reduce escalations and improve service delivery. I am comfortable using customer service software and handling high-volume interactions while preserving professionalism.

I bring strong organizational skills from prior executive assistant duties, including schedule and travel management, confidential document handling, and event coordination. I seek to contribute my customer-first ethos to an organization focused on continuous improvement and excellent service.