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Tolulope Bankole

@tolulopebankole

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C-suite COO who turns strategy into execution, risk-controlled growth, and measurable results.

Nigeria

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What I'm looking for

I’m looking to lead operational execution at a strategic level—building SOPs, digitizing workflows, and strengthening governance and cybersecurity—while partnering cross-functionally to drive measurable performance, revenue growth, and disciplined compliance.

I’m a results-driven, meticulously organized management professional with deep expertise in operational efficiency, information security, business strategy, and governance, risk and compliance. I lead cross-functional teams to deliver complex projects on time and within budget, with a strong focus on customer experience and relationship management.

As Chief Operating Officer (C-suite) at UNICCON Group of Companies (Dec., 2025 - Present), I translate the group’s strategic vision into operating road-maps and execution frameworks across all units. I develop and monitor the group-wide operating model, establish SOPs, and implement operational control systems to ensure performance, compliance, and quality assurance.

Earlier, as Group Operations Manager (Nov., 2023–Dec., 2025), I coordinated line managers and teams to achieve company goals while driving digitization of workflows and technology strategy across African markets. I oversaw technology operations (resource planning, budgeting, vendor management, and compliance), built data-driven decision-making processes, and led process workflow automation and digital transformation.

I also strengthen security and governance as an Acting Cyber-Security, Governance, Risk & Compliance Consultant and through project work that included building an information security management system framework and coordinating ISO 27001 (ISMS) implementation. I bring structured training, incident-response mindset, threat-awareness (including MITRE ATT&CK, threat modeling, and operational threat intelligence), and continuous improvement to help teams operate confidently and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Uniccon Group of Companies

Dec 2025 - Present (5 months)

Translate the Group’s strategic vision into operational roadmaps and execution frameworks across all units, driving SOP standardization and operational control systems for compliance and quality assurance. Lead revenue generation, sales pipeline management, KPI tracking, and cross-functional execution to support business growth.

Operational Strategy SOP Development KPI Tracking Revenue Growth Sales Pipeline Management Customer Relationship Management

Current

Social Media Manager

Current

Unspecified

Jan 2021 - Present (5 years 4 months)

Managed social media accounts and analytics, developing and executing content strategies supported by audience research and paid media advertising. Produced reporting and performance analysis to improve engagement and customer outcomes.

Social Media Management Content Strategy Social Analytics Paid Media Reporting And Analysis Digital Marketing

Group Operations Manager

Uniccon Group of Companies

Nov 2023 - Dec 2025 (2 years 1 month)

Coordinated line managers and team leaders to achieve organizational goals, and led digitization of workflows and processes. Partnered with ICT/executive leadership to scale technology strategy, manage technology operations (budgeting, vendor management, compliance), and improve delivery through data-driven decision-making and automation.

Operational Leadership Digital Transformation technology strategy Vendor Management Budgeting Data Driven Decision Making Project Management

Project & FinTech Manager

Uniccon Group of Companies

Nov 2022 - Nov 2023 (1 year)

Managed project and product delivery, including international exhibition planning and execution (GITEX Global, GITEX Africa, Collision) from pre-event through post-event follow-up. Developed training materials and product presentations, drove lead generation and conversion, and advanced an information security management system framework with data protection and cybersecurity policy enforcement.

Product Management Monitoring & Evaluation Fintech Operations Lead Conversion Data Protection Information Security Management Training Facilitation Event Management

Cyber-Security GRC Consultant

Uniccon Group of Companies

Nov 2022 - Nov 2023 (1 year)

Facilitated cybersecurity and data protection trainings and supported governance, risk, and compliance activities including ISO 27001 (ISMS) implementation. Coordinated vulnerability assessment and penetration testing (VAPT), threat modeling with MITRE ATT&CK knowledge, and incident-response-focused root cause and post-incident reviews.

ISO 27001 Data Protection Incident Response VAPT (Vulnerability Assessment & Penetration Testing)Threat Modeling

Customer Service Officer

Prestmit Technology

Aug 2021 - Nov 2021 (3 months)

Resolved complex customer issues by collaborating with cross-functional teams and adhering to established protocols. Handled customer complaints with empathy and problem-solving, maintained detailed interaction records, and used product knowledge to troubleshoot and guide usage.

Customer Service Complaint Resolution Troubleshooting Cross Functional Collaboration Product Knowledge Customer Experience Management

Customer Experience & Retail

Sterling Bank Plc

Nov 2015 - Dec 2018 (3 years 1 month)

Built new banking relationships for companies and individuals, and improved current, savings, and fixed deposit portfolios to support customer acquisition and retention. Managed existing customer relationships while resolving complaints through empathy-driven problem-solving and maintained detailed customer interaction records.

Relationship Management Customer Experience Management Retail Banking Complaint Handling Customer Retention

GMP Officer (ISO 9001)

Bayswater Industrial Limited

Apr 2014 - May 2015 (1 year 1 month)

Ensured GMP compliance among staff and casual workers, implemented the ISO 9001 Quality Management System, and developed SOPs and training materials. Liaised with production supervisors to achieve GMP and quality objectives and provided supervisory support on GMP matters.

GMP Compliance ISO 9001 Quality Management Systems SOP Development Staff Training Quality Assurance