Looking for a job

Tobias Walter

@tobiaswalter

Message

I help growing organizations build the People Ops structure that keeps teams functional and thriving.

Indonesia

Message

What I'm looking for

I'm looking for People Ops, HR, Employee Experience, or other people-focused operational roles where I can improve systems for remote international teams, apply AI responsibly, and work full-time, fractionally, or as a consultant.

I treat repeated issues as data and look for the real problem behind them. That habit started in user support and followed me into five years of leading People Operations. Once I've found the cause, I fix it so it doesn't come back, and keep the fix as light as possible.

In practice, that meant reworking onboarding after listening to new hires, which cut ramp-up time by about 25%. Or turning a CEO's worry about security updates into a simple Slack routine people actually followed, instead of another heavy policy. More often than not, I ended up removing process rather than adding it.

What matters to me is that people trust the process and the person behind it. Colleagues brought me difficult situations early, so I usually heard about problems before they escalated. When Kialo restructured in 2024, I made sure the people leaving were looked after properly. And when a pay adjustment someone had been promised got stuck with our EOR's subcontractor, I kept chasing until it was paid, back pay included.

I spent almost 11 years at Kialo Inc., an award-winning edtech platform. I started in a small group of early testers and content developers, moved into Support, and for the last five years led People Operations for about 30 people across ten countries, reporting to the CEO. Along the way I saw the company pivot from civictech to edtech, and alongside HR I co-led our German localisation and outreach in the DACH region.

Since leaving in July 2026, I've completed AIHR's AI for HR Specialist certificate and built two practical tools: an AI onboarding assistant for new hire questions, and a People Ops dashboard that shows a CEO what turnover actually costs.

I'm open to People Ops, HR and Employee Experience roles, full-time, fractional or consulting, especially in small, remote and growing organisations.

Experience

Work history, roles, and key accomplishments

Human Resources Lead

Kialo Edu

Oct 2021 - Jul 2026 (4 years 9 months)

Led People Operations for a remote, international team (up to 30 employees/contractors, ~10 countries), reporting to the CEO: hiring, onboarding, offboarding, contracts, handbooks, payroll, EOR/benefits management, performance, employee relations. Redesigned onboarding, cutting ramp-up ~25%. Negotiated Deel as EOR for a 30% discount. Resolved a turnover spike via exit-interview analysis.

People Operations HR Operations Onboarding Payroll EOR Vendor Management Performance Management Employee Relations Policy Development Remote Team Management Google Workspace Clockify Asana Trello Homerun Claude ChatGpt Gemini

User Support Coordinator

Kialo Edu

Oct 2017 - Oct 2021 (4 years)

Coordinated user support operations in a fully remote, multilingual environment, contributing to the handling of the majority of roughly 10,000 support tickets across disputes, complaints, product usage, privacy, compliance, and partnerships. De facto lead of a support team of 3, coordinating workload and coverage, maintaining quality standards, and supporting clear and consistent communication.

User Support Conflict Resolution Customer Support Cross Team Meetings Remote Team Leadership

Content Coordinator

Kialo Edu

Oct 2015 - Oct 2017 (2 years)

One of Kialo's earliest team members, contributing to content development, product testing, and user guidance during an early stage of the company's growth. Researched complex and demanding topics and translated findings into clear, well-structured claims and discussions using Kialo's structured discussion format.
Tested product features from a user and content perspective and provided detailed

Research Skills Community Engagement Testing

Intern, Org Culture Consulting

Anselm Bilgri & Partner

Feb 2015 - Apr 2015 (2 months)

Supported consulting work through independent presentation preparation, project support, office coordination, and administration. Served as first point of contact for clients and visitors, representing the firm professionally. Received formal written recognition for work quality and communication.

Project Coordination

Education

Degrees, certifications, and relevant coursework

AIHR | Academy to Innovate HR

Certified AI for HR Specialist, Human Resources Management/Personnel Administration, General

2026 - 2026

Completed AIHR's Artificial Intelligence for HR Certificate Program, building practical AI fluency across the full HR function. Covered: developing and governing an AI strategy and risk framework; designing effective prompts (including the BRIEF method) for accuracy, efficiency, and analysis; applying AI to talent acquisition, people analytics, and L&D; automating and optimizing HR workflows; and