Mary Ngugi

I'm a customer service representative in Kenya, handling digital customer inquiries accurately, clearly, and professionally.

I review customer information, follow established procedures, resolve requests, and escalate issues to the appropriate teams when needed. I use computer systems and digital tools to access, update, and communicate information while maintaining confidentiality.

I'm building on my Computer Studies training to contribute to AI data annotation, data labeling, content evaluation, and AI training projects. I bring foundational data annotation knowledge, careful information review, quality checking, internet research, and strong English communication.

I work independently in remote environments with a laptop and reliable internet connection, and I'm comfortable learning new online tools and following detailed project guidelines.