Oluwatobi Deborah Omotosho

I help businesses create better customer experiences, strengthen client relationships and keep sales and customer operations moving, from the first conversation through onboarding, retention and long-term account growth.

With 6+ years of experience across Customer Success, Account Management, Sales Operations and Appointment Setting, I've supported US, UK and global businesses in customer-facing roles where communication, organization, follow-through and revenue performance matter.

My experience includes managing high-volume customer pipelines, B2B client relationships, onboarding, retention, lead qualification and appointment setting. I've maintained a 98% customer satisfaction rate, consistently ranked among the top performers in productivity, and worked sales pipelines contributing to 45+ completed vehicle sales per month.

What I Can Help You With

✔ Customer Success & Account Management — Building strong client relationships, managing accounts, resolving issues and improving the overall customer journey.

✔ Client Onboarding & Retention — Guiding customers through onboarding, identifying friction points and maintaining proactive communication that supports long-term retention.

✔ Sales & Lead Operations — Managing inbound and outbound leads, qualification, follow-up, objection handling, appointment setting and keeping opportunities moving.

✔ CRM & Pipeline Management — Maintaining accurate records, activities, notes, stages and next actions so opportunities and client requirements don't fall through the cracks.

✔ Customer Support & Escalations — Professional support across phone, email and chat, including sensitive conversations, VIP clients and complex escalations.

✔ Process & Operational Support — Coordinating between clients and internal teams, documenting processes, tracking performance and identifying opportunities to improve workflows.

Tools & Platforms

CRM & Sales: HubSpot, Salesforce, GoHighLevel, Zoho, Microsoft Dynamics 365, DealerSocket, VinSolutions, Eleads, DriveCentric and other CRM platforms.

Communication & Operations: Google Workspace, Microsoft Office, Slack, Zoom, 8x8 work, Vonage, RingCentral and VoIP/ticketing systems.

Industries I've Supported

Automotive • Digital Marketing • B2B/B2C Services • Coaching • Customer Support & Client Services

What You Can Expect From Me:

I don't believe great Customer Success is simply answering questions, and I don't believe great Sales Operations is simply updating a CRM.

I take ownership of the customer journey, keep communication moving, follow through on details and make sure both clients and internal teams know exactly what happens next.

If you need someone who can build relationships with your customers while keeping the operation behind those relationships organized, I'd be happy to discuss how I can support your team.