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Happiness Ogbodo

@happinessogbodo

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Customer Success Manager who turns onboarding into measurable retention growth.

Nigeria

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What I'm looking for

I’m looking for a remote-ready role where I can own post-sale success, improve onboarding and time-to-value, run at-risk and renewal playbooks, and partner cross-functionally to hit measurable pipeline and retention outcomes.

I’m a results-oriented Customer Success professional with 3+ years of combined experience across Customer Success, Sales Development, and Account Management in B2B and B2C environments. I built a strong outbound sales foundation—pipeline generation, lead qualification, BANT screening, objection handling, and appointment setting—and apply that same commercial discipline to post-sale onboarding, health monitoring, at-risk intervention, and renewal management.

I manage multi-account portfolios and keep customers moving forward using Gainsight, HubSpot, Salesforce, GoHighLevel, and Apollo. I focus on customer portfolio management and account health monitoring to prevent churn, improve time-to-value, and drive renewals, upsell, and expansion revenue support through proactive check-ins and retention strategy.

I’m proud of measurable outcomes: a 30% cold outbound-to-booked meeting conversion rate, 500+ customer and prospect accounts managed, and 100% SLA compliance across client communication. I also delivered 70% improvement in CRM workflow efficiency and reduced research and admin time by 40% through automation, freeing more time for customer engagement.

I bring cross-functional energy across Sales, Support, and Product teams, supporting sales-to-CSM handoffs with full context continuity. Whether I’m preparing executive business reviews (EBRs), creating SOPs and knowledge bases, or running remote, async operations across time zones, I’m consistent, self-directed, and outcome-driven—always aiming for better customer experience and stronger pipeline-to-retention alignment.

Experience

Work history, roles, and key accomplishments

Customer Success & Outbound Specialist

Afriment

Mar 2025 - Jun 2025 (3 months)

Managed a B2B post-sale customer portfolio across onboarding, adoption milestones, and retention, using defined success plans and at-risk playbooks. Ran concurrent multichannel outbound prospecting and maintained 100% SLA-compliant follow-up cadences while producing weekly portfolio reports from a fully staged CRM pipeline.

Customer Success Management Account Health Monitoring SLA Follow Up Cadence Outbound Prospecting Lead Qualification Gainsight HubSpot

Appointment Setter & CSM Support

Summit Reception

Oct 2024 - Feb 2025 (4 months)

Set qualified meetings for the sales team by engaging inbound and outbound leads across email, phone, and LinkedIn, guiding prospects to confirmed booking. Managed structured onboarding to accelerate time-to-value, qualify prospects via BANT, monitor account health signals, and maintain clean CRM records to support seamless sales-to-CSM handoffs.

Appointment Setting Lead Qualification (BANT Customer Onboarding Time To Value Account Health Monitoring SDR To AE Handoff

Prospect Research Analyst

Denis Province

Jul 2024 - Sep 2024 (2 months)

Produced account intelligence packages to support outbound prospecting, executive business reviews (EBRs), and renewal negotiations. Researched target accounts and decision-makers to improve first-touch personalization and renewal preparedness, while maintaining contact data accuracy across CRM sources.

ICP Research Executive Business Review Renewal Intelligence Decision Maker Profiling Customer Intelligence Renewal Planning

Lead & Customer Data Specialist

Meranin

Mar 2024 - Jun 2024 (3 months)

Built and validated a database of 500+ qualified contacts and accounts, segmenting by industry, role, geography, and company size to enable ICP-matched outreach and health-score tiering. Reduced manual prospect research and data collection time by ~40% through research automation and delivered targeted outreach lists and customer intelligence reports.

Contact Data Building Market Segmentation Research Automation Data Validation Segmentation

Outbound Sales & Onboarding Coordinator

SFS

Sep 2023 - Feb 2024 (5 months)

Drove outbound prospecting to achieve a 30% cold outbound-to-booked meeting conversion rate by using structured outreach cadences, objection-handling playbooks, and consistent follow-up across email and phone. Qualified prospects via ICP profiling before booking and tracked the sales-to-success handoff in CRM to ensure onboarding continuity.

Cold Emailing Objection Handling Conversion Optimization

Front Desk & Customer Engagement

Bedford

Feb 2020 - Aug 2023 (3 years 6 months)

Managed 50+ daily customer-facing interactions across walk-ins, phone enquiries, appointment scheduling, and complaint resolution, strengthening high-volume communication and escalation skills. Introduced process improvements to reduce service friction and improve customer satisfaction through consistent, continuous-improvement execution.

Customer Engagement Complaint Resolution Relationship Management Appointment Scheduling Escalation Management Process Improvement Customer Satisfaction