At Asteron Life (Suncorp Group), I made outbound calls to existing customers and new leads, assessing their needs and recommending life insurance products. I also worked with internal financial advisors to convert qualified prospects or arrange consultation appointments.
I followed ASIC regulations, Suncorp Group’s compliance frameworks, and data protection laws while providing customer service.
At Mundus Consult, I responded to client enquiries, requests, complaints, and service concerns through calls, email, online platforms, and face-to-face interactions. I explained the company’s services, procedures, fees, and timelines to help clients make informed decisions.
At Authentic Computers, I handled customer enquiries and processed orders, confirming product and payment details. I followed orders through processing and delivery. I also completed Dakins Foreign Customer Service Training.
