T O

Process Canadian Dental Care Plan claims by reviewing documentation and applying policy requirements. Validate coverage and maintain data integrity while achieving QA scores between 92% and 98%.

Completed intake assessments and maintained accurate client and incident documentation using the HIFIS database. Supported high volume frontline operations while maintaining professionalism and confidentiality.

Resolved billing, account, and service issues for Apple customers using AppleCare CRM, Salesforce, and SAP. Provided clear guidance while maintaining accurate customer records.

Provided remote technical support for mobile devices and completed hardware and software diagnostics. Documented troubleshooting steps and resolutions in customer support systems.

Reviewed customer needs and account information to recommend appropriate products and services. Maintained accurate customer information while meeting service and performance targets.

Processed online orders, returns, loyalty adjustments, and customer inquiries using Sephora CRM and Zendesk. Reviewed order and account information to resolve issues accurately.

Communicated program updates to parents and maintained accurate attendance and client documentation.

Managed documentation, shipping logs, records, and office coordination activities. Resolved customer logistics inquiries and maintained organized administrative records.

In progress towards the Google Project Management Certificate.

Completed a Diploma in Business Administration with a focus on Accounting in August 2026.

Earned the RevOps Certification in June 2026.

Completed a Diploma in Business in December 2024.

Completed coursework in Health Sciences from 2020 to 2023.