Open to opportunities

Charles Adebayo

@charlesadebayo

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Digital marketing and support specialist skilled in data-driven Meta campaign optimization.

Nigeria

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What I'm looking for

I seek a data-driven role optimizing digital/Meta campaigns or supporting product growth, where I can apply QA, CRM expertise, and clear cross-functional communication to deliver measurable results.

I am an analytical, results-driven digital marketing and support specialist with deep experience in data interpretation, CRM systems, and troubleshooting across digital environments. I translate customer behavior and technical signals into clear insights, build structured tests (A/B), and optimize performance with disciplined budget and reporting practices.

Across remote customer support and technical support roles I managed high-volume interactions, implemented QA-minded diagnostics (pixel/CAPI-like), trained staff, and produced actionable reports that improved product journeys and stakeholder communication. I bring an owner’s mindset, autonomy, and strong cross-functional collaboration to drive measurable campaign impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Wind Fusion

Mar 2020 - Present (5 years 9 months)

Managed high-volume customer interactions (~40/day), interpreted feedback trends to recommend product and process improvements, and executed technical troubleshooting and QA tasks to ensure accurate tracking and attribution.

Customer Support Troubleshooting & QA Data Analysis Reporting Ticketing Systems Customer Journey Mapping

Technical Support Analyst

Anakle

Jan 2017 - Feb 2020 (3 years 1 month)

Diagnosed and resolved technical issues using systematic testing and data signals, trained new staff on processes, and logged/analyzed ticket data to drive timely resolutions and inform improvements.

Technical Support Troubleshooting CRM Ticketing Systems Training Logging Root Cause Analysis

Call Center Representative

GDM Group

Sep 2014 - Dec 2016 (2 years 3 months)

Collected and validated customer data, resolved inquiries through root-cause analysis, and produced organized datasets to support trend identification and reporting accuracy.

Call Center Operations Data Entry Data Validation Customer Service Root Cause Analysis Reporting CRM

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Associate of Science, Communication

Completed an Associate of Science in Communication focusing on communication principles and practical skills relevant to customer support and digital messaging.