TJTitus Judah
@titusjudah
Versatile Operations Specialist with 20+ years of experience.
South AfricaWhat I'm looking for
I am a versatile Operations Specialist with over 20 years of experience in optimizing digital workflows, automating business processes, and managing client-facing operations across various sectors including IT, healthcare, marketing, and construction. My expertise lies in CRM management, workflow automation, and cross-functional collaboration, where I have a proven track record of implementing systems that streamline operations, improve response times, and boost team productivity.
In my recent role as Technical & Operations Manager at BigPresence, I managed CRM systems and implemented automated workflows that significantly reduced manual effort and improved campaign execution. I have also directed IT operations and compliance as an IT Project Manager at National Renal Care, where I led the deployment of patient care systems and enhanced data accuracy. My experience includes managing multi-channel campaign management and collaborating with cross-functional teams to modernize IT infrastructure.
Throughout my career, I have received multiple awards for innovation and excellence, reflecting my commitment to operational efficiency and continuous improvement. I thrive in fast-paced, dynamic environments and am adept at working remotely across global teams.
Experience
Work history, roles, and key accomplishments
Volunteer
Society for the Prevention of Cruelty to Animals (SPCA)
Jan 2014 - Present (11 years 11 months)
Assisted with weekend animal care, adoption support, and public education programs, enhancing community engagement and operational efficiency. Collaborated with shelter staff to coordinate intake processes and streamline volunteer workflows, improving response times during high-volume periods.
Technical & Operations Manager
BigPresence
Jan 2023 - Jun 2024 (1 year 5 months)
Managed CRM systems (HubSpot) and implemented automated workflows, optimizing campaign execution and reducing manual effort. Designed and executed Freshdesk ticketing workflows, cutting Campaign Manager workload by 50% while maintaining SLA compliance.
IT Project Manager & ISO Officer
National Renal Care
Jan 2019 - Aug 2022 (3 years 7 months)
Directed IT operations, policy development, SOP creation, and compliance under the Information Security Management System (ISMS). Led Nephron patient care and billing system deployment, streamlining operational processes and enhancing data accuracy.
Senior Project Coordinator (BIM/VDC)
Parsons Brinckerhoff
Apr 2009 - Jun 2018 (9 years 2 months)
Delivered a $15B construction program using integrated BIM systems for 40+ contract packages, overseeing VDC scope valued at $100M+ within the overall program. Conducted 3D laser scanning, data modeling, and cross-functional coordination for project visualization and risk management.
Assistant Quality Manager
SpherisIndia Pvt Ltd
Nov 2002 - Oct 2008 (5 years 11 months)
Managed transcription quality control and led training initiatives to optimize operational workflows. Led and trained new hires as Training Team Leader, coaching employees to successfully pass quality benchmarks and transition into production roles, ensuring operational excellence and compliance with transcription standards.
Education
Degrees, certifications, and relevant coursework
Bharathiar University
Bachelor of Computer Sciences, Computer Sciences
Grade: Valedictorian|Gold Medalist
Graduated as Valedictorian and Gold Medalist, demonstrating exceptional academic achievement in computer sciences. Studied a comprehensive curriculum covering various aspects of computer science.
Availability
Location
South AfricaAuthorized to work in
Job categories
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