Titilayo Rukeme Iloba-Omezie

Communicated with prospective and existing customers through WhatsApp and other digital channels, responding to enquiries and providing product information. Used HighLevel CRM to record customer orders, maintain customer contact information, and manage customer interactions.

Managed follow-up and resolution of claims queries with 12+ HMO partners, coordinating with accounts payable teams to move outstanding items toward closure. Built an Excel-based claims tracker to monitor submissions, payments, outstanding balances, and follow-up actions.

Coordinated queries and service issues between HMO partners and diagnostic branches, following up on discrepancies to reduce submission delays. Proposed a dedicated HMO Liaison function after identifying gaps in claims tracking and was selected to pioneer the role.

Supported patients with service enquiries, billing documentation, payment processing, and complaint resolution. Processed card and online payments, maintained accurate financial records, and supported smooth front-office operations.

Maintained transaction records and operational documentation, coordinated vendor communication, production schedules, and executive appointments.

Supervised and trained client-relations staff and coordinated patient registration, billing, and insurance-related activities. Managed customer-facing service needs and supported HMO/billing duties during a staffing gap.

Handled front-desk operations, patient registration, payment processing, and daily financial records.

Completed soft skills training with Jobberman Nigeria in 2023.

Completed a Professional Diploma in Website Development and SEO from the Digital Marketing Skill Institute in 2023.

Completed the National Youth Service Corps program in 2016.

Earned a Bachelor of Science in Mathematics Education from Delta State University in 2014.