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Eden Campbell

@edencampbell

Customer Service Representative at Sutherland Global Services who handled calls and emails for banking, hospitality, and technical support.

Jamaica

Message

At Sutherland Global Services, I assisted customers across hospitality, financial and banking, and technical support accounts by phone and email. I also handled clerical tasks and worked to meet service standards and turnaround times.

At IBEX, I supported Ulta Beauty customers by phone and completed clerical tasks while meeting service standards. I studied Computer and Business Studies at Portmore Community College.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global Services

Apr 2024 - Dec 2024 (8 months)

Managed calls and emails for a variety of clientele including hospitality, financial/banking, and technical support. Met service standards for quotas and turnaround times as directed by management.

Critical Thinking Customer Service Call Handling Email Management Data Entry Clerical Skills Multi Line Phone Systems

Customer Service Associate

IBEX

Oct 2023 - Dec 2023 (2 months)

Assisted customers with their needs using critical thinking and subject matter knowledge. Managed multi-line phones and performed clerical tasks such as copying, faxing, scanning, and data entry.

Critical Thinking Customer Service Call Handling Data Entry Clerical Skills Multi Line Phone Systems