Tiri Charles
@tiricharles
Empathetic customer service professional with 10+ years in people-centred roles.
NigeriaWhat I'm looking for
I am an empathetic customer service professional with over a decade of experience across education, therapy, and stakeholder engagement, focused on clear communication, conflict resolution, and accurate documentation. I have a proven track record delivering individualized support programs, coordinating multidisciplinary teams, and maintaining high satisfaction through attentive client relationships and timely follow-up.
I excel at developing and monitoring individualized development plans, organizing events and community activities, and using CRM and record-keeping practices to drive measurable outcomes. I am eager to apply my interpersonal, organizational, and problem-solving skills in a Customer Service Representative role where I can support clients compassionately and help improve service delivery.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Patsilver Educational Support and Therapy Centre
Jan 2025 - Present (1 year 2 months)
Delivered individualized support programs for clients with special needs, coordinated multidisciplinary teams for community activities, and maintained detailed progress reports to ensure client satisfaction and measurable outcomes.
Client Liaison
The Regent Secondary School
Sep 2024 - Dec 2024 (3 months)
Served as primary contact for parents of students with special needs, built trust relationships, and organized school events while managing logistics and communications to support student needs.
Special Needs Coordinator
Fallow Middle School
Jan 2022 - Dec 2024 (2 years 11 months)
Acted as liaison between administration, parents, and specialist staff, developed individualized development plans (IDPs), and coordinated extracurricular programs while tracking client progress and documentation.
Customer Service Representative
Saheed Tailor and Fabrics
Provided detailed product and service information, managed client relationships to drive repeat business, mediated service issues between clients and tailors, and tracked feedback to identify service improvements.
Education
Degrees, certifications, and relevant coursework
Preden Support Group
Training Certificate, Customer Service
2026 - 2026
Completed an advanced customer service representative training to further develop client relations and CRM skills.
Preden Support Group
Training Certificate, Customer Service
2025 - 2025
Completed customer service representative training focused on client communication and service delivery best practices.
Institute for Project Management
Postgraduate Diploma, Contract, Project & Facility Management
Postgraduate Diploma in Contract, Project & Facility Management, covering project and contract administration principles.
Federal College of Education, Pankshin
Bachelor of Education, Special Education & Rehabilitation Science
Completed a Bachelor of Education (B.Ed) in Special Education & Rehabilitation Science, focusing on individualized education and support for learners with special needs.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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