Tiresha Mayfield
@tireshamayfield
Dedicated customer service representative with strong problem-solving skills.
United StatesWhat I'm looking for
I am a motivated professional with a strong background in customer service and operations. My experience spans various roles, including as a Customer Service Representative at CVS Health and Wireless Sales, where I honed my skills in communication, problem-solving, and multitasking in high-pressure environments.
In my previous role as a Machine Operator at Quantix, I developed a keen eye for quality control and data collection, ensuring that operations ran smoothly and efficiently. My ability to work under pressure and my commitment to teamwork have consistently contributed to achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CVS Health
Managed appointment scheduling and insurance updates, ensuring accurate patient records. Communicated with nurses and physicians, provided lab results, and navigated Epic and Athena systems.
Machine Operator
Quantix
May 2022 - Jun 2023 (1 year 1 month)
Operated silos and forklifts, troubleshot machinery, and managed box assembly and packaging. Collected data, wrapped boxes, and utilized RF scanning for inventory management.
Customer Service Representative
Wireless Sales
Feb 2021 - Apr 2022 (1 year 2 months)
Conducted cold calls and managed high-volume inbound calls, troubleshooting customer concerns. Explained device features and products, consistently meeting and exceeding sales goals.
Education
Degrees, certifications, and relevant coursework
Southfield High School
High school diploma, General Studies
2018 - 2021
Obtained a high school diploma with a focus on General Studies. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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