kendra urness

I am a dedicated customer service professional with hands-on experience in call center operations, retail cashiering, and factory production. I consistently prioritize clear communication, efficient problem resolution, and teamwork to meet customer and operational goals.

At Xcel Energy I handle billing inquiries, residential tenant changes, and escalated calls while maintaining excellent call handle times and thorough documentation. I use Windows, Excel and other Microsoft tools to complete forms and support customers through sometimes challenging situations.

My prior roles include cashier responsibilities at Cenex—managing transactions, inventory, paperwork and safety duties—and production work at Cardinal Health where efficiency, time management and coordination with teammates were essential for creating health supplies.

I have some college coursework in nursing and a high school diploma. I seek a role where I can apply my communication, organization and computer skills to contribute to a collaborative team and continue growing professionally.