Open to opportunities

Priyanka Ramnand

@priyankaramnand

TEFL-certified virtual assistant specializing in CRM administration, scheduling, and organized client support for international teams.

South Africa

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What I'm looking for

I’m looking for a remote position where I can support international clients through CRM administration, scheduling, inbox management, document preparation, and accurate record-keeping—so teams stay organised, responsive, and efficient.

I’m a TEFL-certified English teaching and remote administrative professional with over three years of experience supporting international clients through virtual assistance, customer service, and administration. I’m known for professionalism, adaptability, and delivering organised remote support that keeps everything accurate and on time.

In my role as a Freelance Virtual Assistant / Client Support Administrator, I manage calendars and scheduling across time zones, prepare and proofread business documents, and maintain CRM databases by capturing and updating client information. I monitor shared inboxes, coordinate timely follow-ups, and organise confidential digital filing systems using cloud-based tools—while also streamlining workflows to improve efficiency and client satisfaction. Before that, I built strong customer service foundations as a Beauty Advisor and Fashion Consultant, consistently delivering premium support and maintaining accurate records.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Client Support Admin

Huizenga Holdings

May 2023 - Apr 2026 (2 years 11 months)

Provided remote administrative support for international clients, including calendar and inbox management, scheduling across time zones, and preparing formatted business documents. Maintained CRM records, coordinated follow-ups, and managed confidential digital filing systems while meeting deadlines.

Virtual Assistance client support Calendar Management Scheduling Inbox Management CRM Administration Clio Monday.Com document preparation Proofreading Data Management Record keeping Confidential Files

Beauty Advisor

Elizabeth Arden

Jun 2021 - Mar 2023 (1 year 9 months)

Delivered premium customer service through personalised consultations and product education while building long-term client relationships. Achieved sales targets and maintained accurate stock and transaction records.

Customer Service Product Education Client Relationships Sales Support Active Listening Stock Management Transaction recording

Fashion Consultant

Foschini

Feb 2019 - Apr 2021 (2 years 2 months)

Assisted customers in a high-volume retail environment by resolving enquiries professionally and maintaining merchandising standards. Processed transactions accurately and supported daily administrative operations to ensure a strong customer experience.

Customer Service Retail Operations High Volume Enquiry Resolution Transaction Processing Merchandising Standards Administrative Support

Education

Degrees, certifications, and relevant coursework

120-Hour Advanced TEFL/TESOL Certificate

Advanced TEFL/TESOL Certificate, English Language Teaching (TEFL/TESOL)

Completed a 120-hour Advanced TEFL/TESOL certificate in 2023 to support English teaching. TEFL/TESOL training focused on delivering effective language instruction.

Drakensberg Secondary School

National Senior Certificate (Matric), General Education

Earned the National Senior Certificate (Matric) at Drakensberg Secondary School in 2018. Completed secondary education requirements and qualifications for the Matric certificate.