TR
Looking for a job

Timothy Roddy

@timothy_roddy

Dedicated professional with extensive experience in customer service and management.

United States

What I'm looking for

I am looking for a role that challenges me and allows for growth in a dynamic environment.

I am a seasoned professional with over 20 years of experience in the service industry, where I have honed my skills in customer service, leadership, and operational excellence. My journey has taken me through various roles, from managing teams to providing technical support, all while maintaining a strong commitment to quality and customer satisfaction.

Currently, I work as a QuickBooks Accountant Support Expert, where I assist customers in navigating accounting software and troubleshooting issues. My previous roles have equipped me with a diverse skill set, including data analysis, technical support, and team management. I thrive in fast-paced environments and take pride in my ability to adapt quickly to new challenges, always striving for continuous improvement and professional growth.

Experience

Work history, roles, and key accomplishments

CO
Current

QuickBooks Accountant Support Expert

Concentrix

Apr 2024 - Present (1 year 1 month)

Provide expert support for QuickBooks Online, assisting customers with login issues and troubleshooting accounting software. Collaborate remotely with team members to enhance customer satisfaction and service delivery.

TR

Bartender/Manager

The Elbow Room

May 2022 - Jul 2023 (1 year 2 months)

Developed a reputation for excellent customer service while managing bar operations. Responsible for inventory control, cash reconciliation, and ensuring high-quality service.

SA

Production Associate - In Process Control

SUBARU OF INDIANA AUTOMOTIVE

Jan 2022 - Jun 2022 (5 months)

Assisted in the production and assembly of automotive products, verifying functionality of vehicle systems and rotating through various stations.

RI

Repair Technician

Randall Industries

Dec 2017 - Apr 2018 (4 months)

Diagnosed and repaired mechanical and hydraulic equipment, maintaining accurate records of repairs and parts used.

PT

Lead Technician/Co Manager

Precision Auto Tech

May 2011 - Dec 2013 (2 years 7 months)

Enhanced company reputation through exceptional service, diagnosing issues and managing customer interactions effectively.

Education

Degrees, certifications, and relevant coursework

SA

Summit Salon Academy

Professional License, Esthetics

2020 - 2020

Completed a professional license in Esthetics, focusing on skincare, makeup application, and beauty treatments.

IC

Intellitec College

Associate's Degree, Automotive Technology

2009 - 2011

Earned an Associate's degree in Automotive Technology, gaining hands-on experience in vehicle repair and maintenance.

WS

W.J. Palmer High School

High School Diploma, General Education

1994 - 1998

Completed high school education, focusing on foundational academic skills and personal development.

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