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@timothy_roddy
Dedicated professional with extensive experience in customer service and management.
I am a seasoned professional with over 20 years of experience in the service industry, where I have honed my skills in customer service, leadership, and operational excellence. My journey has taken me through various roles, from managing teams to providing technical support, all while maintaining a strong commitment to quality and customer satisfaction.
Currently, I work as a QuickBooks Accountant Support Expert, where I assist customers in navigating accounting software and troubleshooting issues. My previous roles have equipped me with a diverse skill set, including data analysis, technical support, and team management. I thrive in fast-paced environments and take pride in my ability to adapt quickly to new challenges, always striving for continuous improvement and professional growth.
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Work history, roles, and key accomplishments
Concentrix
Apr 2024 - Present (1 year 7 months)
Provide expert support for QuickBooks Online, assisting customers with login issues and troubleshooting accounting software. Collaborate remotely with team members to enhance customer satisfaction and service delivery.
The Elbow Room
May 2022 - Jul 2023 (1 year 2 months)
Developed a reputation for excellent customer service while managing bar operations. Responsible for inventory control, cash reconciliation, and ensuring high-quality service.
SUBARU OF INDIANA AUTOMOTIVE
Jan 2022 - Jun 2022 (5 months)
Assisted in the production and assembly of automotive products, verifying functionality of vehicle systems and rotating through various stations.
Prodigy Burger Bar
Jun 2021 - Nov 2021 (5 months)
Worked closely with management to ensure customer satisfaction by greeting guests, taking orders, and preparing beverages.
H.E. McGonigal Buick GMC Cadillac
May 2019 - Apr 2021 (1 year 11 months)
Conducted vehicle inspections, oil changes, and tire rotations to ensure safety and operational efficiency.
Applebees Grill and Bar
Apr 2018 - Mar 2019 (11 months)
Monitored food quality and freshness while providing exceptional customer service in a fast-paced environment.
Jiffy Lube
Jul 2018 - Nov 2018 (4 months)
Led a team to exceed performance targets, generated reports, and ensured operational efficiency at the service center.
Randall Industries
Dec 2017 - Apr 2018 (4 months)
Diagnosed and repaired mechanical and hydraulic equipment, maintaining accurate records of repairs and parts used.
Smashburger
Feb 2014 - Dec 2017 (3 years 10 months)
Streamlined operations and led a large team, focusing on productivity, training, and financial analysis to improve profitability.
IBM/Apple
Nov 2012 - Jun 2014 (1 year 7 months)
Provided advanced technical support, collaborating with Apple Engineers to resolve complex customer issues.
Precision Auto Tech
May 2011 - Dec 2013 (2 years 7 months)
Enhanced company reputation through exceptional service, diagnosing issues and managing customer interactions effectively.
Degrees, certifications, and relevant coursework
Professional License, Esthetics
2020 - 2020
Completed a professional license in Esthetics, focusing on skincare, makeup application, and beauty treatments.
Associate's Degree, Automotive Technology
2009 - 2011
Earned an Associate's degree in Automotive Technology, gaining hands-on experience in vehicle repair and maintenance.
High School Diploma, General Education
1994 - 1998
Completed high school education, focusing on foundational academic skills and personal development.
Software and tools used professionally
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