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Kigha User

@kigha

IT and QA professional with a specialization in auditing and knowledge management. Background in management, analyst and administration.

United States

Message

What I'm looking for

I’m eager to provide management or supervisory tasks, analyst support, and managed services to core practices in large-scale and smaller environments.

At ServiceTitan, I deliver technical support for complex software and accounting issues, diagnosing QuickBooks and Intacct configurations and creating and testing custom workflows. I also translate technical topics into clear solutions for clients.

At WorkSmart, I conducted quality reviews of system configurations and workflows and implemented process improvements that increased first-call resolution to 93%+.

I also led the implementation of a knowledge base for PCI-compliant payment devices and sensitive systems at Oracle and Travel Centers of America alongside managing large project scopes within those sectors.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist - Financials

Current

ServiceTitan

Mar 2026 - Present (8 months)

Delivers omni-channel technical support for complex software and accounting issues, diagnosing configurations and creating custom workflows. Acts as a product subject matter expert and liaison between clients and the company.

Salesforce Quickbooks Intacct DNS IAM Technical Support Troubleshooting Workflow Design Testing

Quality Assurance Analyst / Auditor

WorkSmart

Apr 2020 - Mar 2026 (5 years 11 months)

Conducted QA reviews on system configurations and workflows, identified inefficiencies, and implemented process improvements. Created client-facing reports and collaborated with technical teams on system updates.

QA Audit Process Improvement SLA Reporting Dashboarding Documentation Collaboration

Senior Technical Consultant III

Oracle

Dec 2018 - Apr 2020 (1 year 4 months)

Supported enterprise client environments, managed multiple concurrent projects, and led client communications. Designed, deployed, and documented system updates and new features based on client requirements.

Client Management Project Management system updates Documentation Communication Skills

Systems Support III (Technical Project Specialist)

Travel Centers of America

Dec 2016 - Dec 2018 (2 years)

Developed documentation and supported escalated issues requiring root-cause investigation. Coordinated technician dispatch and managed mid-sized teams to provide oversight and supervision.

Documentation Root Cause Analysis Vendor coordination Team Management Escalation Support