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Fonuelle User

@fonuelleuser

Customer service and coordination professional with Fiji Airways and Fiji Bureau of Statistics experience in passenger care and census operations.

Fiji

Message

At Fiji Airways, I served as Cabin Crew, supporting passengers’ safety, comfort, and satisfaction while following safety protocols. I conducted crew briefings and provided timely information about flights and safety procedures.

At Fiji Bureau of Statistics, I coordinated census field operations, checked data, and compiled reports. I also trained field staff in operational procedures and household confidentiality.

Experience

Work history, roles, and key accomplishments

Cabin Crew

Fiji Airways

Jun 2019 - Mar 2023 (3 years 9 months)

Delivered exceptional onboard service ensuring customer safety, comfort, and satisfaction. Conducted pre-flight and post-flight briefings, trained in fire safety, CPR, medical first aid, and water safety, and collaborated with flight deck and ground staff for efficient operations.

Customer Service Safety Procedures First aid CPR Fire Safety Communication Skills Teamwork Compliance

Area Coordinator

Fiji Bureau of Statistics

Feb 2017 - Dec 2017 (10 months)

Trained and supervised a field staff of 30 personnel in census operations, ensuring data integrity, confidentiality, and accuracy. Implemented quality control measures, monitored progress, solved local issues, and compiled daily reports for senior staff.

Training Team Leadership Data Quality Confidentiality Reporting Logistics Problem Solving

Health Insurance Agent

Packleader Pacific

Jul 2016 - Jan 2017 (6 months)

Maintained deep understanding of health insurance to provide accurate information and support to customers in Australia. Engaged with customers via phone and email to enhance access to services and support.

Health Insurance Customer Support Communication Skills Phone Support Email Etiquette