Open to opportunities

Tim Ochieng

@timochieng

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Executive Virtual Assistant driving operational clarity and strategic support.

Kenya

Message

What I'm looking for

I seek a remote, high-trust role supporting senior leaders where I can optimize operations, build SOPs, and drive measurable efficiency gains.

I am an Executive Virtual Assistant with over 8 years of remote experience supporting fast-paced leaders and driving measurable operational improvements. I bring structure to complexity, protect executive time, and anticipate needs before they surface.

At Realign I served as a strategic right-hand partner to executive leadership, managing complex multi-time-zone calendars and reducing scheduling friction by 40%. I owned inbox triage and high-priority communications, improving response efficiency by 35% while ensuring strategic alignment.

Earlier roles include Compliance & Risk Analyst at Sendwave International, where I redesigned KYC protocols to reduce false positives by 35% and improved fraud detection turnaround by 25%, and Customer Care Associate at Copia Kenya, where I drove 92% customer satisfaction and maintained 85%+ first-contact resolution.

I excel at workflow automation, SOP development, confidential communications handling, and stakeholder management, and I leverage tools such as Google Workspace, Notion, Slack, Zoom, Zendesk, and Salesforce to deliver reliable, process-driven support.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Realign

Oct 2024 - Nov 2025 (1 year 1 month)

Strategic right-hand partner to executive leadership; managed multi-time-zone calendars reducing scheduling friction by 40% and owned inbox triage improving response efficiency by 35%. Implemented SOPs and workflow systems that cut recurring administrative workload by 30% and prepared executive briefings to support informed decisions.

Calendar Management SOP Development Workflow Automation Executive Briefings Stakeholder Management Process Improvement

Customer Care Associate

Copia Kenya

Sep 2023 - May 2024 (8 months)

Provided empathetic, tech-enabled support to rural customers, achieving 92% satisfaction and 85%+ first-contact resolution while reducing repeat inquiries by 30% and driving a 25% upsell conversion through solution alignment.

Customer Support Zendesk Customer Segmentation First Contact Resolutions Upselling Troubleshooting Remote Customer Service Communication

Compliance & Risk Analyst

Sendwave International

Aug 2021 - Jul 2023 (1 year 11 months)

Strengthened compliance and fraud detection frameworks; redesigned KYC protocols reducing false positives by 35% and conducted CDD/EDD that lowered onboarding risk exposure by 30%, while improving fraud detection turnaround by 25%.

KYC Fraud Detection CDD EDD Risk Assessment Regulatory Compliance Cross Functional Collaboration