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timnit kidaneTK
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timnit kidane

@timnitkidane

Customer service specialist and facilitator with research, archiving, and training expertise.

Uganda
Message

What I'm looking for

I’m looking for a role where I can combine customer service excellence with facilitation, training, and research/data work—supporting teams and communities while improving processes through accurate documentation, engagement, and continuous learning.

I’m a dedicated customer services specialist with an anthropology and archaeology background and ten years of experience across customer-facing, documentation, facilitation, and research roles. I bring strong organization, relationship building, and a hands-on approach to training, coaching, and team support, while staying highly multilingual and solutions-focused.

In the field, I’ve served as a client facilitator/community engagement lead—driving sessions for refugees and host residents, coordinating registration and documentation for cash distribution, and building communication partnerships to support cultural integration. I also combine data collection and reporting through qualitative survey work and social media engagement analytics, and I deepen my archive and research foundation through long-term record cataloguing, indexing, and preservation experience.

Experience

Work history, roles, and key accomplishments

CC
Current

Volunteer Surveyor

Consortium for Research in Uganda (CRU)

Nov 2023 - Present (2 years 8 months)

Conducted a survey with CRU in partnership with the International Rescue Committee (IRC), working with the Eritrean and Ethiopian community. Acted as an interpreter and translated the questionnaire during survey activities.

International Rescue Committee (IRC) logoII

Numerator, Field Officer

Jan 2025 - Jan 2025 (0 months)

Conducted qualitative survey work for the Rebuild project, supporting data collection and accurate recording of respondents’ answers. Also served as a filed officer during survey activities, including interviewing respondents.

International Rescue Committee (IRC) logoII

Client Facilitator, Community Engagement

Jul 2024 - Dec 2024 (5 months)

Facilitated community engagement and networking sessions for refugees and host residents focused on micro enterprise development and financial literacy as part of the Rebuild project implementation team. Coordinated registration and documentation for grant cash distribution and served as a liaison to support cultural integration.

RR

Archivist

Research & Documentation Center (RDC)

Oct 2016 - Dec 2021 (5 years 2 months)

Catalogued and indexed official records and managed valuable collections of historical information. Identified, preserved, and made archives accessible to users, including handling preservation of damaged documents.

AS

Instructor

Airori Rainbow School

Sep 2016 - Jul 2018 (1 year 10 months)

Planned lessons and organized engaging tasks for pupils, including assessments and evaluation. Communicated with guardians and supported lesson organization during the school period.

Education

Degrees, certifications, and relevant coursework

CS

College of Adi Keih Arts and Social Science

Certificate of Higher Education, Pedagogy

2016 - 2017

Completed a Certificate of Higher Education in Pedagogy, strengthening training and teaching foundations.

CS

College of Adi Keih Arts and Social Science

Bachelor of Arts (Honours), Anthropology and Archaeology

2012 - 2017

Earned a BA (Hons) in Anthropology and Archaeology, covering coursework such as ethnography, fieldwork surveys, heritage management, comparative religion, culture studies, and museum studies.

IS

Italian School

Diploma of Arts, Linguistics and Literature

2008 - 2012

Completed a Diploma of Arts in Linguistics and Literature, with study in languages including Tigrigna, Spanish, Italian, and English.

Tech stack

Software and tools used professionally

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