timnit kidane
@timnitkidane
Customer service specialist and facilitator with research, archiving, and training expertise.
What I'm looking for
I’m a dedicated customer services specialist with an anthropology and archaeology background and ten years of experience across customer-facing, documentation, facilitation, and research roles. I bring strong organization, relationship building, and a hands-on approach to training, coaching, and team support, while staying highly multilingual and solutions-focused.
In the field, I’ve served as a client facilitator/community engagement lead—driving sessions for refugees and host residents, coordinating registration and documentation for cash distribution, and building communication partnerships to support cultural integration. I also combine data collection and reporting through qualitative survey work and social media engagement analytics, and I deepen my archive and research foundation through long-term record cataloguing, indexing, and preservation experience.
Experience
Work history, roles, and key accomplishments
Social Media Manager
GenZ Advancement Network U
Dec 2025 - Present (7 months)
Employed by an NGO in Uganda as a social media manager, supporting the communication team with content ideas and engagement online. Responsible for reporting and analysis of viewership.
Volunteer Surveyor
Consortium for Research in Uganda (CRU)
Nov 2023 - Present (2 years 8 months)
Conducted a survey with CRU in partnership with the International Rescue Committee (IRC), working with the Eritrean and Ethiopian community. Acted as an interpreter and translated the questionnaire during survey activities.
Customer Care Service Leader
Fusion Remit
May 2023 - Present (3 years 2 months)
Worked at a remittance and money transfer company, starting in customer care and later moving into training, coaching, and team leadership. Managed client needs and inquiries and handled remittance accounts, including registering clients and regulating accounts.
Conducted qualitative survey work for the Rebuild project, supporting data collection and accurate recording of respondents’ answers. Also served as a filed officer during survey activities, including interviewing respondents.
Client Facilitator, Community Engagement
Jul 2024 - Dec 2024 (5 months)
Facilitated community engagement and networking sessions for refugees and host residents focused on micro enterprise development and financial literacy as part of the Rebuild project implementation team. Coordinated registration and documentation for grant cash distribution and served as a liaison to support cultural integration.
Started as a clerk handling sales and customer care, then took on logistics management and purchasing/store management responsibilities. Managed stock, inventory/acquisition of goods, and coordinated with suppliers.
Archivist
Research & Documentation Center (RDC)
Oct 2016 - Dec 2021 (5 years 2 months)
Catalogued and indexed official records and managed valuable collections of historical information. Identified, preserved, and made archives accessible to users, including handling preservation of damaged documents.
Instructor
Airori Rainbow School
Sep 2016 - Jul 2018 (1 year 10 months)
Planned lessons and organized engaging tasks for pupils, including assessments and evaluation. Communicated with guardians and supported lesson organization during the school period.
Education
Degrees, certifications, and relevant coursework
College of Adi Keih Arts and Social Science
Certificate of Higher Education, Pedagogy
2016 - 2017
Completed a Certificate of Higher Education in Pedagogy, strengthening training and teaching foundations.
College of Adi Keih Arts and Social Science
Bachelor of Arts (Honours), Anthropology and Archaeology
2012 - 2017
Earned a BA (Hons) in Anthropology and Archaeology, covering coursework such as ethnography, fieldwork surveys, heritage management, comparative religion, culture studies, and museum studies.
Italian School
Diploma of Arts, Linguistics and Literature
2008 - 2012
Completed a Diploma of Arts in Linguistics and Literature, with study in languages including Tigrigna, Spanish, Italian, and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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