Oryem John Paul
@oryemjohnpaul
Dedicated professional with hands-on experience in customer service and administration.
What I'm looking for
I am a dedicated and customer-focused professional with a Bachelor of Science in Economics from Gulu University. My hands-on experience spans customer service, administration, and team support, where I have honed my strong communication, problem-solving, and organizational skills. I am eager to leverage these skills to contribute positively to any organization.
In my recent role as an Administration Assistant at Agrihope International Uganda, I provided essential administrative support, managed client inquiries, and organized community engagement projects. My commitment to enhancing internal communication and team coordination has been pivotal in meeting organizational goals. Additionally, I facilitated training sessions for farmers, promoting best practices in agriculture and resource management.
My previous experience as a Customer Care Representative at Test & Fly Laboratory allowed me to develop strong client relationships and implement service improvements. I am passionate about community outreach and education, particularly in health and safety protocols. I am now looking for opportunities that will allow me to further develop my skills while making a meaningful impact in the community.
Experience
Work history, roles, and key accomplishments
Administration Assistant
Agrihope International Uganda
Apr 2023 - Aug 2024 (1 year 4 months)
Provided administrative support to ensure efficient office operation and managed client inquiries. Assisted in planning community engagement projects and facilitated training sessions for farmers. Monitored project progress and prepared detailed reports for stakeholders.
Administration Assistant
Agrihope International Uganda
Apr 2023 - Aug 2024 (1 year 4 months)
Provided administrative support to ensure efficient office operation, managing client inquiries and organizing company files. Assisted in planning and executing community engagement projects, facilitating training sessions for farmers. Monitored project progress, evaluated outcomes, and prepared detailed reports for stakeholders.
Customer Care Representative
Test & Fly Laboratory
Mar 2021 - Apr 2022 (1 year 1 month)
Addressed customer queries and developed strong client relationships by offering personalized solutions. Utilized customer management systems to track inquiries and conducted community outreach on COVID-19 safety protocols. Maintained accurate data records and assisted in preparing reports.
Customer Care Representative
Test & Fly Laboratory
Mar 2021 - Apr 2022 (1 year 1 month)
Addressed customer queries, concerns, and complaints, ensuring timely and satisfactory resolutions. Developed strong client relationships by offering accurate and personalized solutions. Utilized customer management systems to track and follow up on inquiries, enhancing service delivery.
Intern
Amuru District Local Government
Jun 2019 - Sep 2019 (3 months)
Assisted in various administrative and public service tasks, engaging with clients and handling their requests. Gained valuable insights into local governance and public administration. Participated in organizing community meetings and preparing reports for project evaluations.
Intern
Amuru District Local Government
Jun 2019 - Sep 2019 (3 months)
Assisted in various administrative and public service tasks within the district, engaging with clients and handling their requests. Gained valuable insights into local governance and public administration. Organized community meetings and participated in the preparation of reports and documentation.
Speed School Facilitator
Charity for Peace Foundation
Mar 2016 - Aug 2017 (1 year 5 months)
Facilitated accelerated learning programs for out-of-school children, focusing on basic literacy and numeracy. Developed and implemented inclusive teaching strategies to accommodate diverse learning needs. Monitored student progress and engaged with parents and community leaders.
Speed School Facilitator
Charity for Peace Foundation
Mar 2016 - Aug 2017 (1 year 5 months)
Facilitated accelerated learning programs for out-of-school children, focusing on basic literacy and numeracy. Developed and implemented inclusive teaching strategies to accommodate diverse learning needs. Monitored student progress and provided tailored support to enhance learning outcomes.
Education
Degrees, certifications, and relevant coursework
Gulu University
Bachelor of Science, Economics
Studied Economics at Gulu University from August 2017 to December 2020. Gained a comprehensive understanding of economic principles and their applications.
Makerere Institute of Project Planning
Certificate, Project Planning and Management
Completed a Certificate in Project Planning and Management at Makerere Institute of Project Planning. Acquired essential skills in project initiation, planning, execution, monitoring, and closure.
Availability
Location
Authorized to work in
Job categories
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