Open to opportunities

Jacquelynne Chemisto

@jacquelynnechemisto

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Results-driven customer experience specialist with a focus on satisfaction.

Uganda

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What I'm looking for

I am looking for a role that allows me to enhance customer engagement and drive satisfaction through strategic initiatives in a collaborative environment.

As a seasoned customer experience specialist, I have dedicated my career to enhancing client relations and optimizing service delivery. With over a decade of experience, I have successfully managed customer experience research projects, leading teams to analyze feedback and implement data-driven recommendations for service improvement.

My journey began as a Customer Service Executive, where I honed my skills in frontline customer interactions. Over the years, I progressed to roles such as Senior Research Manager and Communications & Quality Assurance Manager, where I designed strategies to improve customer satisfaction and service consistency. I am passionate about driving customer engagement and ensuring that businesses meet and exceed client expectations.

Experience

Work history, roles, and key accomplishments

Senior Research Manager

Decision Insights Information Group

Aug 2017 - Jan 2023 (5 years 5 months)

Managed customer experience research projects, analyzing feedback and providing data-driven recommendations for service improvement. Led qualitative and quantitative studies to assess customer satisfaction, loyalty, and engagement. Trained and supervised research teams to ensure high-quality data collection and reporting.

Customer Experience Client Relationship Management Data Analysis Team Leadership Project Management

Country Client Liaison

Millward Brown East Africa

Jan 2015 - May 2017 (2 years 4 months)

Managed relationships with key clients, ensuring excellent customer service and satisfaction. Led customer insight studies, helping businesses tailor their services to enhance user experience. Provided detailed reports on customer preferences, enabling clients to improve engagement strategies.

Client Relationship Management Customer Insights Reporting Customer Satisfaction

Communications & Quality Assurance Manager

Research World International

Mar 2013 - Jul 2015 (2 years 4 months)

Designed and implemented customer communication strategies to improve satisfaction and service consistency. Monitored service quality, ensuring adherence to customer expectations and industry standards. Developed and enforced policies that improved customer handling and resolution processes.

Quality Assurance Customer Communications Policy Development Performance Monitoring

Business Strategy & Implementation Coordinator

National Social Security Fund, Uganda

Oct 2012 - Apr 2014 (1 year 6 months)

Spearheaded initiatives to improve customer experience in financial services, ensuring smooth client interactions. Managed strategic projects aimed at optimizing customer engagement and satisfaction. Provided performance monitoring reports that identified customer service gaps and proposed solutions.

Customer Experience Strategic Projects Performance Monitoring Customer Engagement

Customer Service Executive

National Social Security Fund, Uganda

Jan 2005 - Jan 2007 (2 years)

Delivered exceptional frontline customer service, assisting clients with inquiries and resolving complaints. Educated customers on services and products, improving engagement and satisfaction. Maintained accurate customer records, ensuring smooth service delivery.

Customer Education Service Delivery