Torrance Powell

I am a detail-oriented IT support professional transitioning from healthcare with eight years as a certified pharmacy technician. I bring a proven commitment to accuracy, confidentiality, and high-pressure problem solving honed in clinical and retail pharmacy environments.

Currently I am completing an intensive IT bootcamp and certifications (Per Scholas IT Support, CompTIA A+) to bridge my technical knowledge with practical troubleshooting skills. I have hands-on experience installing, configuring, and managing Windows-focused enterprise environments and simulating support workflows in labs.

In clinical roles I facilitated cross-department communication, maintained data integrity and compliance, supported inventory and equipment readiness, and troubleshot pharmacy systems and point-of-sale devices to minimize workflow disruptions. My background demonstrates reliability, strong documentation practices, and customer-focused service delivery.

I seek to apply my combined healthcare discipline and growing technical expertise to an IT support or system administration role where I can continue learning, contribute to stable operations, and improve end-user experiences.