Open to opportunities

Olivia Maitland

@oliviamaitland

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Detail-oriented professional transitioning into tech with healthcare experience.

United States

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What I'm looking for

I am looking for a tech role that values innovation and offers growth opportunities.

I am a detail-oriented professional with over four years of experience in healthcare and pharmacy operations, currently transitioning into the tech industry. I am pursuing a B.S. in Software Engineering and studying for CompTIA Network+ and Security+ certifications. My focus is on cybersecurity, data protection, and systems optimization. I have spent the past several months fully immersed in advancing my technical education and hands-on training, and I am now actively seeking opportunities to apply these growing skills in a tech-focused role.

Throughout my career, I have demonstrated a proven record of success in compliance-driven environments, complex problem-solving, and navigating digital systems. My experience includes operating within HIPAA-secure digital platforms to process authorizations and manage sensitive patient data, as well as providing cross-functional support to providers and patients. I am eager to leverage my background in healthcare to bring a unique perspective to technology roles.

Experience

Work history, roles, and key accomplishments

Prior Authorization Tech

CVS Caremark

Oct 2023 - Jan 2025 (1 year 3 months)

Operated within HIPAA-secure digital platforms to process authorizations and manage sensitive patient data. Delivered cross-functional support to providers and patients, troubleshooting system issues and maintaining workflow accuracy.

HIPAA)Workflow Management System Troubleshooting Data Management

Direct Support Professional

WellLife Network

Nov 2022 - Sep 2023 (10 months)

Provided personal care and coordinated health records in compliance-driven settings. Supported digital documentation and collaborated with providers to ensure consistent patient support.

Digital Documentation Compliance Patient Support

Behavioral Health Technician

Devereux Advanced Behavioral Health

Feb 2021 - Oct 2022 (1 year 8 months)

Administered medication, maintained real-time documentation, and contributed to behavioral treatment planning. Gained experience in secure documentation systems and interdepartmental communication.

Real Time Documentation Behavior Plans

Certified Pharmacy Technician

Walgreens

Sep 2019 - Dec 2020 (1 year 3 months)

Processed prescriptions and insurance claims through digital pharmacy platforms. Handled sensitive medical data and ensured regulatory compliance in a fast-paced setting.

Insurance Claims Handling Regulatory Compliance

Pharmacy Tech Trainee

Convergys

Jul 2018 - Aug 2019 (1 year 1 month)

Supported remote patient requests and resolved insurance discrepancies via phone-based systems. Delivered quality support using internal software tools and digital logging systems.

Remote Support Insurance Discrepancies Software Digital Logging Systems

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Software Engineering

Currently pursuing a Bachelor of Science in Software Engineering, focusing on cybersecurity, data protection, and systems optimization. Actively engaged in advancing technical education and hands-on training to apply growing skills in a tech-focused role.