Timia User

Consult high-value clients through complex real estate transactions, conducting market analyses and developing strategic property pricing models. Manage end-to-end client communications, property presentations, contract negotiations, and closing documentation.

Conducted inbound and outbound virtual sales consultations, driving adoption of mobility plans, broadband services, and premium device packages. Delivered consultative product recommendations using active listening and needs assessments.

Delivered empathetic support and conflict resolution across high-volume communication channels, building strong brand trust and client rapport. Exceeded first-contact resolution targets by actively assessing client concerns and providing prompt, accurate solutions.

Managed client inquiries regarding product logistics, billing, and account services with exceptional accuracy and timeliness. Documented client feedback and collaborated cross-functionally to enhance service processes and improve customer retention.

Conducted engaging property tours for prospective tenants, effectively highlighting community amenities, floor plans, and lease terms. Negotiated lease terms, processed rental applications, collected security deposits, and finalized lease agreements.

Completed computer science coursework at the University of West Georgia from August 2016 to May 2017.