Tilak Vaghamshi

I am a process improvement and banking operations specialist with over 3+ years of hands-on experience in commercial banking and mortgage servicing. I hold Lean Six Sigma certification and consistently deliver measurable operational gains.

My work has focused on workflow optimization, compliance management, and document control where I achieved >99% documentation accuracy and reduced approval times by 30%. I have led audits, training, and cross-functional initiatives that raised customer satisfaction by 20%.

At TCS eServe I managed high-volume processing, implemented IT-driven workflow solutions, and introduced software tools to improve inter-department coordination and reduce processing errors. I also participated in an AI hackathon and completed a B.B.A. with a capstone on Human–AI Interaction.

I bring a pragmatic, data-informed approach to process design and team enablement, emphasizing measurable outcomes, compliance, and continuous improvement to drive operational excellence.