Open to opportunities

tiidott T

@tiidottt

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Recent cybersecurity graduate with hands-on experience in IT support.

United States

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What I'm looking for

I am looking for a role that allows me to grow in cybersecurity, focusing on network security and ethical hacking while being part of a collaborative team.

As a recent cybersecurity graduate, I have developed a strong foundation in IT support, network security, and ethical hacking. My hands-on experience includes troubleshooting technical issues and managing both virtual and physical networks. I pride myself on my ability to adapt and communicate effectively, which has been essential in my roles within broadcasting operations and customer service.

Currently, I serve as a Master Control Operator at KALB-TV, where I monitor and maintain on-air broadcasts, ensuring seamless programming and compliance with FCC regulations. My previous roles have honed my customer service skills, allowing me to deliver exceptional experiences while managing cash transactions and resolving inquiries. I am eager to leverage my technical skills and customer service experience in a challenging cybersecurity role.

Experience

Work history, roles, and key accomplishments

Current

Master Control Operator

Current

KALB-TV

May 2024 - Present (1 year 2 months)

Monitored and maintained on-air broadcasts to ensure seamless programming. Troubleshot and resolved technical issues in real-time, ensuring compliance with FCC regulations.

Technical Troubleshooting FCC Video Equipment Operation

Front-End Cashier

Walmart

Oct 2021 - May 2024 (2 years 7 months)

Delivered exceptional customer service while managing cash transactions and resolving customer inquiries. Maintained accurate cash drawers and upheld company policies on transactions.

Customer Service Inventory Management Merchandising

Customer Service Associate

Bed Bath & Beyond

Jun 2020 - Oct 2021 (1 year 4 months)

Provided tailored solutions to customer needs while managing returns and exchanges. Stocked shelves and organized the sales floor for optimized customer experience.

Customer Service Returns Processing Inventory Management Cashiering Sales Floor Organization sales floor organization

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Associate of Science, Cybersecurity

2022 - 2024

Activities and societies: Certifications: CompTIA CySA+ (Valid until December 2033), CompTIA Security+

Graduated with an Associate of Science in Cybersecurity. Acquired knowledge in IT support, network security, and ethical hacking. Developed skills in troubleshooting, technical analysis, and managing virtual and physical networks.