Brendan Drury
@brendandrury
I assess vulnerabilities, troubleshoot technical issues, and protect sensitive information across IT support environments.
What I'm looking for
I've supported Spectrum customers by troubleshooting internet, home phone, video, and account issues, documenting resolutions in internal systems, and protecting sensitive customer data. My performance earned Silver Key and Bronze Key awards for customer service excellence.
I bring a Bachelor of Science in Cybersecurity and hands-on lab experience assessing vulnerabilities with OpenVAS, Wireshark, Nmap, Metasploit, and Kali Linux. My background in investigations, risk assessment, incident documentation, and secure system administration helps me analyze threats, communicate clearly, and develop practical remediation recommendations.
Experience
Work history, roles, and key accomplishments
PAC III Representative
Spectrum
Oct 2022 - Present (3 years 11 months)
Troubleshoot and resolve technical issues for internet, phone, video, and account services. Document interactions and manage account information using internal systems while protecting sensitive data.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Cybersecurity
Grade: 3.4
Activities and societies: Dean's List Recipient, Honor Roll Recipient
Pursued a Bachelor of Science in Cybersecurity, graduating in June 2025 with a GPA of 3.4. Recognized on the Dean's List and Honor Roll.
Culver-Stockton College
Bachelor of Science, Criminal Justice
Grade: 3.2
Activities and societies: Minor in Psychology
Earned a Bachelor of Science in Criminal Justice with a minor in Psychology, graduating in May 2022 with a GPA of 3.2. Developed investigative, analytical, and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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