Tiffany Sarduy
@tiffanysarduy
I manage airline social media, resolve complex customer cases, and strengthen customer loyalty.
United StatesWhat I'm looking for
I manage JetBlue's Facebook, Twitter, and Instagram presence, responding to customer questions, resolving issues, and sharing product and service information that supports brand loyalty.
I've partnered with Email, Reimbursements, Queue Management, Groups, marketing, and customer service teams to resolve complex cases and identify customer-feedback trends. As a trained Disability Complaint Resolution Official, I handle disability-related cases in compliance with DOT and ADA regulations.
Previously, I supervised escalated travel calls at JPMorgan Chase & Co., supporting card members with points-and-cash bookings and using Sabre and GDS tools to manage reservations. I also bring administrative, HR support, document management, and social media content coordination experience from Fence Direct.
Experience
Work history, roles, and key accomplishments
Served as the primary social media representative for the airline, overseeing JetBlue's Facebook, Twitter, and Instagram platforms. Monitored and managed social media platforms, promptly addressing customer inquiries and resolving issues through direct messages and mentions.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration degree at the University of Central Florida.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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