Tiera Crenshaw

I’m a compassionate healthcare professional with over 8 years of experience supporting patients, residents, families, visitors, and customers across hospital and assisted living settings. I’m known for empathy, professionalism, attention to detail, and handling sensitive situations with care.

In my current role as a Med Tech / Caregiver, I provide daily assistance and compassionate patient care, including toileting, bathing, grooming, and activities of daily living. I monitor and document vital signs, administer medications according to facility procedures, and record care using PointClickCare.

Previously, I served as a Hospital Security Receptionist, delivering welcoming customer service while checking visitors in and out and supporting safety and security procedures. I answered and routed calls, assisted people during stressful situations, and completed routine building rounds every two hours to help maintain a calm, professional environment.

Earlier, I worked as a Concierge / Switchboard Operator and coordinated patient family communication for surgical updates using Patient Access and Cerner systems. I also handled emergency code paging by announcing codes and paging physicians, surgeons, and trauma teams using PageGate, and I’ve built a strong foundation in call-center customer support from iQor.