Open to opportunities

Shevon Smith

@shevonsmith

Message

Empathetic remote support expert. I solve customer problems clearly, build loyalty, and thrive in high-stakes roles.

United States

Message

What I'm looking for

I seek patient-focused roles where I can apply telemetry and hands-on care skills, work collaboratively or independently, and contribute to accurate, efficient clinical operations.

My career of 15 years as a CNA and Cardiac Monitor Technician has built a strong foundation in high-stakes problem-solving and compassionate communication. I am deeply experienced in managing sensitive information, maintaining meticulous records, and communicating complex details clearly and calmly under pressure.

In my clinical roles, I routinely excelled at listening actively to patient needs, anticipating issues before they became critical, and accurately relaying information to care teams. This background directly translates to delivering exceptional remote customer service: I am focused, highly disciplined, and committed to finding the correct solution every time.

I am proficient with various digital systems for documentation and reporting, adaptable to new software, and a highly reliable remote worker. My goal is to apply my dedication and empathetic approach to building lasting trust and positive experiences for your customers.

Experience

Work history, roles, and key accomplishments

Certified Nursing Assistant

Grady Memorial Hospital

Aug 2022 - Feb 2023 (6 months)

Assisted patients with daily activities, maintained safety and comfort, and reported condition changes to the healthcare team to support timely interventions and patient satisfaction.

Patient Care ADLS Patient Observation Communication Documentation Empathy

Patient Care & Telemetry Technician

Emory University Hospital

Aug 2017 - Oct 2021 (4 years 2 months)

Monitored telemetry for 60+ patients simultaneously, reported critical rhythm changes promptly, and coordinated with nursing staff to ensure timely interventions and patient safety.

Telemetry Documentation Multitasking

Patient Care Technician

DeKalb Medical Center

Nov 2016 - Jul 2017 (8 months)

Provided hands-on patient support for daily needs, coordinated with care teams to address concerns, and maintained patient safety and comfort through reliable care.

Patient Care ADLS Patient Advocacy Communication Team Coordination Documentation EMR

Telemetry Technician / CNA

Aurora Kenosha

Oct 2012 - Apr 2015 (2 years 6 months)

Continuously monitored cardiac patients, reported changes promptly, and assisted with daily care while maintaining clear communication with clinical staff.

Patient Observation Documentation Patient Safety

Certified Nursing Assistant

Franciscan Villa

May 2010 - May 2012 (2 years)

Provided hands-on resident care including feeding, bathing, and dressing, observed conditions and addressed concerns promptly to build trust and ensure resident well-being.

ADLS Resident Care Communication Empathy Documentation Patient Safety