Open to opportunities

BRANDIELEA TAYLOR

@brandieleataylor

Message

Compassionate home health caregiver with patient-access and administrative experience.

United States

Message

What I'm looking for

I’m looking for a role where I can provide reliable, compassionate support—whether in home health, patient access, or front-desk operations—using strong documentation, organization, and confidentiality to help patients and families feel confident and cared for.

I’m a Home Health Caregiver who helps clients stay independent at home through hands-on personal care and daily support. I provide toileting, light housekeeping, laundry help, meal preparation, transportation to appointments, and routines like medication reminders.

In addition to direct caregiving, I’ve built strong patient-facing experience from healthcare roles where accuracy and confidentiality mattered. As a Patient Access Services Representative, I supported outpatients across many services, validated demographics and documentation, and handled registrations using HIPPA and related authorizations.

I bring a service mindset from years in front-desk, scheduling, and customer support environments, including reception duties and night audit responsibilities. I’ve handled check-ins, reservations, documentation, invoicing, refunds/cancellations, and ensuring accounts are balanced with proper records.

Earlier in my career, I also worked in telecommunications and operations leadership, coordinating workload, prioritization, escalations, and administrative systems like payroll and accounts payable/receivable. I’m driven to bring calm organization, reliable follow-through, and dependable support wherever I’m needed.

Experience

Work history, roles, and key accomplishments

Current

Home Health Aid/Caregiver

Current

True Carel

Jun 2023 - Present (3 years 1 month)

Provided in-home caregiving and companionship to help clients live independently. Assisted with toileting, light housekeeping, meal preparation, medication reminders, appointments, and daily review of prescribed care plans.

Caregiving Home Care Companionship Light Housekeeping Laundry Support Medication Reminders Appointment Transportation Prescription Support

Patient Access Services Representative

Parkview Hospital

Sep 2022 - Dec 2022 (3 months)

Assisted outpatients in emergency-facing patient access and registration workflows. Verified demographics and insurance/authorizations, handled HIPAA-related documentation, and processed medical record tasks using computers and scanning tools.

Patient Registration Insurance Verification HIPAA Emergency Contacts POA Support Medical Records Processing Scanning Data Entry Medical Billing Support EMS Ambulance Billing Facesheets

Optician

Midwest Eye Consultants

Jun 2022 - Jul 2022 (1 month)

Supported optical dispensing and hands-on training for fitting and adjustment tasks. Verified orders using a Lensometer, assisted with lens/frame adjustments, and handled customer order notifications and documentation.

Lensometer Use Prescription Verification Lens Removal Replacement Nose Pad And Screw Replacement Temple Shaping (Heater)Glass Dispensing Notifications Frame Adjustment

Reception

Astral of Auburn

Apr 2022 - Jul 2022 (3 months)

Provided front-desk reception support for residents, staff, and visitors. Handled phone calls and scheduling, supported vendor deliveries, provided keycard access, and completed ad hoc administrative requests.

Front Desk Support Scheduling Copy Scan Support Administrative Coordination

Night Auditor

Potowatomi Inn

Jun 2020 - Jul 2022 (2 years 1 month)

Managed night front-desk operations including guest check-in and reservation handling. Completed end-of-day/night audit paperwork, handled transactions and document balancing, and provided guest amenities and building security access.

Night Audit Front Desk Operations Reservations Keycard Gate Pass Issuance Guest Cart Amenities Bill To Room Purchases Account Reconciliation

Weekend Supervisor

Auburn Cord Duesenberg Automobile Museum

Oct 2018 - Jan 2019 (3 months)

Oversaw daily museum operations during weekends, including opening/closing and safety/security. Reconciled admissions and handled museum store accounting while maintaining operational and inventory-related reports.

Admissions Reconciliation Museum Operations Safety Security Oversight

Scheduler

Parkview Regional Medical Center

Aug 2018 - Sep 2018 (1 month)

Provided administrative scheduling support using computer systems and office equipment. Maintained assignment sheets and monthly schedules and handled ad hoc schedule changes.

Administrative Support Scheduling Assignment Sheet Maintenance

Coordinator

Judy A. Morrill Recreation Center

Mar 2018 - Apr 2018 (1 month)

Supported recreation center registration and customer service by answering phones and assisting with daily passes. Provided information on daycare payment plans and supported party-planning related activities.

Customer Service Phone Support Gym Pass Registration Support Daycare Coordination Support

Dispatch Supervisor

Frontier/Verizon Communications Daily

Aug 2008 - Oct 2012 (4 years 2 months)

Coordinated workload distribution and managed weekly plans for load balancing, overtime allowance, and priority of work. Led escalations, outage correlation management, and due-date tracking while facilitating meetings and on-call duties.

Load Balancing Escalations Outage Management Team Meetings Team Building On Call Coordination Engineering Business Coordination

Department Administrator

Verizon Communications

Dec 2002 - Aug 2008 (5 years 8 months)

Handled administrative and operational functions including payroll and accounts processing. Maintained schedules and attendance records, supported website and fleet records updates, managed equipment purchasing requests, and issued executive summaries related to potential outages.

Payroll Processing Accounts Payable Accounts Receivable Scheduling High Risk Outage Reporting Executive Summary

Customer Service Representative

Verizon/GTE Communications

May 1994 - Dec 2002 (8 years 7 months)

Processed customer orders and service changes for residential and small business accounts. Managed installs, transfers, billing and payment arrangements, and supported escalations and special projects involving billing issue resolution.

Customer Service Installation Changes Transfers Billing Payment Arrangement Coin Account Handling Customer Escalation Residential And Small Business Support

Sales Associate

Sears Roebuck & Company

Jun 1993 - Jun 1995 (2 years)

Assisted customers with purchases and maintained department merchandising. Operated registers, stocked product and displays, and supported light housekeeping and inventory tasks.

Retail Sales Customer Service Cash Register Operation Product Merchandising Light Housekeeping