Open to opportunities

Dina El Farra

@dinaelfarra

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Accomplished senior-level Human Resources professional with diverse industry background.

United States

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What I'm looking for

I seek a role that fosters collaboration, values employee engagement, and offers opportunities for strategic impact in HR.

I am an accomplished senior-level Human Resources professional with extensive experience in leading high-impact initiatives that enhance efficiency and profitability. My expertise lies in developing and executing operational strategies that drive organizational success. I excel in building and leading dynamic cross-functional teams, fostering critical relationships, and promoting cohesive business approaches.

Currently, I serve as the National Director of Human Resources at Southwest Keys Programs, where I lead the Compensation Department and oversee the design and implementation of competitive compensation policies. My previous role as Director of Human Resources at Spring Independent School District allowed me to effectively administer compensation, benefits, and leave programs, ensuring alignment with the district's mission and vision. I am passionate about continuous improvement and have a proven track record of reducing error rates and enhancing employee engagement.

Experience

Work history, roles, and key accomplishments

Current

National Director-Human Resources- Compensation

Current

Southwest Keys Programs

Jan 2023 - Present (2 years 6 months)

Led and oversaw the Human Resource Compensation Department, directing, designing, and planning compensation policies, objectives, and initiatives. Oversaw the collection of wage, salary, and incentive survey data to ensure competitive compensation programs and objectives.

Compensation HR Leadership Policy Development Data Analysis Regulatory Compliance

Director-Human Resources- Compensation, Benefits and Leaves

Spring Independent School District

Jan 2021 - Jan 2023 (2 years)

Executively led the effective development and administration of the Human Resource Department with a heavy emphasis on compensation, benefits, and leaves programs. Ensured processes were aligned with the district's mission and vision by analyzing and evaluating their effectiveness.

Compensation Benefits Administration FMLA HRIS Team Leadership Regulatory Compliance

Customer Care /HR Service BPO Team Manager

Alight Solutions

Jan 2015 - Jan 2021 (6 years)

Directed day-to-day customer service operations, ensuring delivery of experiences aligned with established client standards. Provided leadership and guidance to a cross-functional team of Customer Care professionals driving service delivery.

Customer Service Operations Team Management Continuous Improvement Employee Relations Talent Acquisition Workday

Contact Center Manager

W.W. Grainger

Jan 2014 - Jan 2015 (1 year)

Steered the daily operations and quality performance of a contact center focused on providing exemplary customer experiences and efficient productivity. Cultivated and managed relationships to enable optimal performance.

Performance Customer Experience P&L management Continuous Improvement Stakeholder Management

CS Client Team Manager

AON Hewitt

Jan 2011 - Jan 2014 (3 years)

Provided strategic leadership and guidance for customer service operations specializing in health, welfare, and human resources. Oversaw customer service across various channels including voice, IVR, and webchat.

Customer Service Leadership HR Operations Change Management Data Analysis

Customer Service Liaison Manager and Acting Director

TaxMasters Inc.

Jan 2010 - Jan 2011 (1 year)

Directed customer service operations overseeing a team of 25+ representatives, monitoring service levels, call volumes, and staff schedules. Developed and implemented call center strategies and workforce plans.

Customer service management Call Center Operations Workforce Planning Performance Management Process Improvement Policy Development Employee Retention

Education

Degrees, certifications, and relevant coursework

University of Southern California

Bachelor of Science, Business Administration and Marketing

Completed a Bachelor of Science in Business Administration and Marketing. This program provided a comprehensive understanding of business principles and marketing strategies.